Rain network issues

[Motsie_Rafube]

I have been using a RainSA 4g uncapped Sim card for almost two years and half of the time I have been experiencing issues with the network reception. I have recently upgraded to the 5g Sim card with the impression that the issues I been experiencing with the network reception would be resolved. However, it turned out that I was completely wrong. Today I have been struggling with my network reception since 4pm and I have requested for technical support since 7pm but I have not received any response from them. What is even more frustrating is that I can't even reach them on their line. Since I rely heavily on the internet, half of the time I have to buy data from other service providers (even today) since their performance is poor. I am not happy with the level of service I have received so far and I am definitely not referring any to them!!!

 

[Jam Sandwich]

I have been using a RainSA 4g uncapped Sim card for almost two years and half of the time I have been experiencing issues with the network reception. I have recently upgraded to the 5g Sim card with the impression that the issues I been experiencing with the network reception would be resolved. However, it turned out that I was completely wrong. Today I have been struggling with my network reception since 4pm and I have requested for technical support since 7pm but I have not received any response from them. What is even more frustrating is that I can't even reach them on their line. Since I rely heavily on the internet, half of the time I have to buy data from other service providers (even today) since their performance is poor. I am not happy with the level of service I have received so far and I am definitely not referring any to them!!!

Welcome to the wonderful world of RAIN.....Random Access Internet...

 

[rain_mobile]

Good Morning @Motsie_Rafube

Please send me a private message containing the email address linked to your rain profile, let me see how I may assist you.

 

[wesmar]

Been with rain for a while, no problems except for speed getting slower...

But last two days ive been without internet and also had to buy data at a high cost just to be able to work from home. I tried contacting them and submitted tickets, but just like the internet, support is gone.

EDIT: Cant wait for the 5G to roll out in my area, @rain_mobile do you know when it will happen in Seaview, Port Elizabeth?