Rain Support

[Assasin_Zer0]

Anyone able to find the Rain support chat option

Edit : Found it .

 

[SupaMonkey]

For future reference: https://www.rain.co.za/contact-us
Chat > Get in touch

 

[Assasin_Zer0]

For future reference: https://www.rain.co.za/contact-us
Chat > Get in touch

lol yup , Did the same thing .

 

[Cyprio]

I usually bitch a moan about Rain ...so yesterday their top customer support guy Faiz called me and we discussed my issues over a 20 minute phone call...they called me back after i left a ticket at their support site....magically overnight all my speeds are up and 5g CPE is working like the day they installed it i average 200-250 Mbps and my other complaint upload speed was fixed...Rain can fix things when there on the right program amazing how when things just work there are no complaints.

 

[SupaMonkey]

Jeez @Cyprio - dont suppose you have the number for Faiz because I am struggling since lockdown (over a month now) with support tickets that dont get answered and/or get redirected to higher level techs that never respond / live chat that is now no longer available / facebook chat that gets ignored.
At least I'm one of the lucky ones where my internet is still working, albeit at 4mbps. Its connecting to a highsite thats like 6km away as opposed to the one thats right next to me (less than 1km). Was getting 100mbps before lockdown, and now im stuck with a 4mbps connection that likes to constantly disconnect/reconnect/hang.

 

[rain_mobile]

Jeez @Cyprio - dont suppose you have the number for Faiz because I am struggling since lockdown (over a month now) with support tickets that dont get answered and/or get redirected to higher level techs that never respond / live chat that is now no longer available / facebook chat that gets ignored.
At least I'm one of the lucky ones where my internet is still working, albeit at 4mbps. Its connecting to a highsite thats like 6km away as opposed to the one thats right next to me (less than 1km). Was getting 100mbps before lockdown, and now im stuck with a 4mbps connection that likes to constantly disconnect/reconnect/hang.

Hi SupaMonkey,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

 

[SupaMonkey]

Thanks for getting back to me. Details sent.