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So i thought i would keep a time frame of when and how i do with rain to give you a rough idea of their current service delivery.
Signed up: 23 June 2018
Ordered sim: 23 June 2018
email query sent: 23 June 2018 (17h05)
Email response received: 23 June 2018 (17h35)
Currier sms received: 25 July 2018 (RAM Currier, delivery scheduled for 8am - 5pm today)
Sim received: 25 July 2018
Sim activation: 25 July 2018
Speed results (Toti):
PING: 30
Jitter: 2
Download: 57.2Mbps
Upload: 13,1Mbps
Follow up......
2nd email query sent: 24 June 2018 (16h22)
2nd email query received: 24 June 2018 (16h57)
Online chat question: what speeds can i receive (Address was given)
Online chat answer: You can expect speeds equivalent to that of a 4G mobile networks.
Online chat question: i still dont know what speeds i will receive
Online chat answer: You can expect speeds equivalent to that of a 4G mobile networks.
experience so far:
email support: Great
Online chat: poor
Phone support: average
Speed: excellent
So i thought i would keep a time frame of when and how i do with rain to give you a rough idea of their current service delivery.
Signed up: 23 June 2018
Ordered sim: 23 June 2018
email query sent: 23 June 2018 (17h05)
Email response received: 23 June 2018 (17h35)
Currier sms received: 25 July 2018 (RAM Currier, delivery scheduled for 8am - 5pm today)
Sim received: 25 July 2018
Sim activation: 25 July 2018
Speed results (Toti):
PING: 30
Jitter: 2
Download: 57.2Mbps
Upload: 13,1Mbps
Follow up......
2nd email query sent: 24 June 2018 (16h22)
2nd email query received: 24 June 2018 (16h57)
Online chat question: what speeds can i receive (Address was given)
Online chat answer: You can expect speeds equivalent to that of a 4G mobile networks.
Online chat question: i still dont know what speeds i will receive
Online chat answer: You can expect speeds equivalent to that of a 4G mobile networks.
experience so far:
email support: Great
Online chat: poor
Phone support: average
Speed: excellent
Last edited: