Rain unavailable during loadshedding?

[ManicMinor]

I have been using Rain since it became available in my area 3 years ago and have generally been happy with how it performs. With the recent increase in load shedding I have bought the necessary power banks to power my router etc. during loadshedding (seeing as I work from home on most days), however all rain towers in my area seems to be down during loadshedding which I find quite surprising, also the router doesn't seem to fall back to 4G when the 5G tower is unavailable. Does anyone know if this is expected behavior?
Also in general would I have the same issue if I switch to fiber (I am able to get Frogfoot or Openserve fiber where I live?)

 

[rain_mobile]

I have been using Rain since it became available in my area 3 years ago and have generally been happy with how it performs. With the recent increase in load shedding I have bought the necessary power banks to power my router etc. during loadshedding (seeing as I work from home on most days), however all rain towers in my area seems to be down during loadshedding which I find quite surprising, also the router doesn't seem to fall back to 4G when the 5G tower is unavailable. Does anyone know if this is expected behavior?
Also in general would I have the same issue if I switch to fiber (I am able to get Frogfoot or Openserve fiber where I live?)

Hi @ManicMinor

Please provide me with your email via PM using the following link: https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

 

[Guest 290922]

Yes same here what can you do when batteries are stolen all the time?

 

[jbroo]

I had the same issue last night in Glenwood/Umbilo, Durban. Towers went down the moment load shedding kicked in. Seems like the backup power is not there.

 

[jbroo]

...also the router doesn't seem to fall back to 4G when the 5G tower is unavailable. Does anyone know if this is expected behavior?

Rain's 5G does not fall back to 5G as far as I know. For some reason they don't allow it.

 

[ManicMinor]

What makes matters worse is that with the latest round of load shedding it take 10-15 minutes after load shedding ends before the tower comes back up. Over the weekend it took about 90 minutes after load shedding ended before I was able to reconnect to the tower. I guess it is time to order fiber and cancel rain.

 

[Kaysway]

You invest in a decent ups then the tower goes offline, R999 pm to be online when rain and Eskom feel like it.