-
Ask a question and get free supportUnlock new privileges and see hidden discussionsWin prizes and earn reputation
-
Question of the day ~ How often do you braai?
-
Afristay giveaway.Win a 2-night stay for two people at an establishment of your choice with R1,000 in spending money. Enter here.
Sign up with GoogleRAIN with Afrihost problems
- Thread starter highvoltage
- Start date
-
- Tags
- rain rtth
chrisc
Honorary Master
- Joined
- Aug 14, 2008
- Messages
- 11,274
I am livid with Afrihost. I sent them a notice to cancel the deal and refund me
I have been a customer for several years and called them a few weeks back to find out how I could cancel the ADSL and move over to LTE-A in a seamless fashion, from around the 1st October
The quite clear and written instructions were to apply for the service during the last week of the month, as the router would be delivered within 5 days, and data charges would be applied from when the device was installed, which would be 1st October
After several enquiries with Afrihost and fruitless, never-answered phone calls, PMs to the Afrihost rep, I am now told that it will be "two weeks" before the router is delivered
This is not good enough. You would think that if you support a company for a few years, you would get treated as a valuable customer
Quite the opposite in fact
I have been a customer for several years and called them a few weeks back to find out how I could cancel the ADSL and move over to LTE-A in a seamless fashion, from around the 1st October
The quite clear and written instructions were to apply for the service during the last week of the month, as the router would be delivered within 5 days, and data charges would be applied from when the device was installed, which would be 1st October
After several enquiries with Afrihost and fruitless, never-answered phone calls, PMs to the Afrihost rep, I am now told that it will be "two weeks" before the router is delivered
This is not good enough. You would think that if you support a company for a few years, you would get treated as a valuable customer
Quite the opposite in fact
Slayeruser
Expert Member
- Joined
- Jul 24, 2009
- Messages
- 1,307
Looks like it:wtf:
I used 119GB last month, but I see that the additional 9GB was subtracted from this month
So is that how their system works ? Where you go in overdraft and it gets settled following month?
SilverNodashi
Expert Member
- Joined
- Oct 12, 2007
- Messages
- 3,337
So if Afrihost can't deliver the service, who should one use? I see people complaining about WebAfrica as well.
Excellent! They are getting better... Good sign.
Ordered last week Wednesday, received a call on Thursday notifying me about delivery for Friday but told them for next week. Received my package today even though not within the footprint of rain able to access their service with 1 bar
Get one of these
http://poynting.tech/product/lpda-92-lte/
PS. Sorry, did not see I am talking to a Super Grandmaster. You know these things!
Don't stress bud. I asked Rain about the whereabouts of their Base station and their response was that the product wouldn't perform. Connection is stable that what counts not a heavy download user/upload user.
Will report back tomorrow afternoon if my connection drops during peak hours.
Last edited:
- Joined
- Mar 18, 2008
- Messages
- 8,517
Rank is achieved buy the amount of posts, not knowledge, so it is possible he doesn't know these things. @RichardG not trying to be rude, just informing this person.
RAIN DATA BEING USED FOR SPEED TESTS.- 1GB in total.
There we go with Rain data being used and not used by any application. 15h00-16h00 I switched my router on to do a few speed tests. 550MB bytes were used for the 5 mybroadband speed test. Got the router outside and did another 4 tests between 15h59-1659. Data used for the last 4 speed tests and my recorder shows 445MB. During these 2 hours more data was used than the whole day and during the day I surfed as well as received over 30 e-mails. Highest data used during the day for any hour was 70MB. Afrihost you are welcome to check my ADSL data used for the day.
There we go with Rain data being used and not used by any application. 15h00-16h00 I switched my router on to do a few speed tests. 550MB bytes were used for the 5 mybroadband speed test. Got the router outside and did another 4 tests between 15h59-1659. Data used for the last 4 speed tests and my recorder shows 445MB. During these 2 hours more data was used than the whole day and during the day I surfed as well as received over 30 e-mails. Highest data used during the day for any hour was 70MB. Afrihost you are welcome to check my ADSL data used for the day.
- Joined
- Mar 18, 2008
- Messages
- 8,517
I might have missed something, but this is normal? I think it's only MTN that has a zero data rate when doing speedtest with the MyBB speedtest app.
Edit: Keep in mind, the faster the speed on the speedtest, the more data you use for that speedtest.