Rain - worst internet in the world

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shashdee

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Oct 11, 2022
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Joined rain in June 2023. For the second time in less than 6 months, I have sat without internet for an entire week. Now, this is a life and death situation for me because I am self-employed, work ENTIRELY on the internet, so without internet I don't earn money, can't pay rent, can't buy food ... I am the only breadwinner in the house.

Rain's response is "Sorry for your bad experience, but we're not interested in doing anything to solve your problem." I did a ping test to Google (8.8.8.8) - 100% loss. Ping test on my own ISP - 0% loss. nslookup to Google.com - can't find Google.com. Status on my 5G rain page says "NETWORK BROKEN". Run all the diagnostics I can on my computer, everywhere says "No internet connection."

Call rain - one person says towers are working perfectly, then I get an email saying both towers in my area are down, no ETA for repairs. So, SOMEONE'S lying. Schrödinger's cat theory here - towers and both working and faulty at the same time? Insert my 4G sim that is supposed to be in my phone (which only has 2 gigs on it) - works perfectly (on the towers that are apparently faulty in my area?????)

Keep calling rain - call keeps getting cut. I eventually spent an hour on the phone yesterday doing every single solitary troubleshooting exercise rain has. The final solution - we'll have to send a technician out to you. When? Can't tell you that. Could be today, could be next year, could be never! So I ask them to put free data onto the sim that is working - can't do that!!!!!!!

Guys, STAY AWAY FROM RAIN!!!! THEIR SERVICE AND THEIR COVERAGE SUCK!
 

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Sorry that you are experiencing these problems but I can't say that I'm surprised. My experience with Rain has always been abysmal. I abandoned them during COVID when my peak download speed was 10KB/s.
There are others that are happy customers, but I was not one of them. Rain will never see me again.
 
Tried RAIN for over a year, and mostly it did not work, when it did the bandwidth was horrible. We wanted a secondary connection for entertainment, so as not to affect my primary (work) connection (which always works!). Their advertised coverage is definitely not reality, as we found out in a couple of places. After sitting with "tower broken" excuses for nearly 3 months in 2 different areas, I gave up and cancelled. Will never use it again.
 
McRuder said:
Tried RAIN for over a year, and mostly it did not work, when it did the bandwidth was horrible. We wanted a secondary connection for entertainment, so as not to affect my primary (work) connection (which always works!). Their advertised coverage is definitely not reality, as we found out in a couple of places. After sitting with "tower broken" excuses for nearly 3 months in 2 different areas, I gave up and cancelled. Will never use it again.
Click to expand...
Hi McRuder

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile
 
So, still fighting with Random Access INternet aka Rain (sorry Jam Sandwich, I'm soooo stealing that one!). I briefly had internet on Saturday, and now nothing again. Rain cannot explain to me why the 4G sim card that is supposed to go into my phone connects beautifully when I insert it in the router, but the 5G sim card that is supposed to go in the router will not connect. The solution is simple: Give me a 4G sim card to replace the 5G sim card until you have 5G in my area. Clearly the 5G sim card doesn't like the 4G towers in my area. But no, Rain can't do that. Whatever will they do for entertainment without a self-employed-from-home-and-completely-internet-dependent single mother of three constantly crying hysterically over the phone to them because they refuse to fix the problem and are causing said mother to suffer financial harm?
 
To show how bad their service is, this is my interaction with them on Sunday:
8:24 – requested a call back as I couldn’t connect to rain – no callback.
8.25 Sunday 26 November – Amanda – will phone back in 10 mins. Still waiting for the call back.
09:15 Sunday 26 November – Thulani – will escalate and get manager to phone me. Will credit me for days of no connectivity, will get manager to phone me before 11 am. Still waiting for the call back.
Gangaleko – 13:42 – Put me through to Tauriq – manager. Will get somebody to phone me back before 14:40. Still waiting for the call back.
15:05 – Phone again – ask to speak to Tauriq – as soon as I give my name, call gets disconnected.
Clearly these people are aliens as their half an hour or 20 mins lasts days on my planet!!!
 
rain_mobile said:
Hi Trevor_James

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile
Click to expand...
Trevor_James said:
I am experiencing the same issue "NETWORK BROKEN". How does this get resolved?
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In my experience, they're trying to force a 5G card to latch onto a 4G tower, and it doesn't always work. Put the 4G card in the router, beautiful connection, but the 4G card only has 2gig data on it. Ask Rain to increase the data (at their expense of course as I have already paid for a service that I AM NOT RECEIVING), no (shocked Pickachu face) we couldn't possibly do that! That's just such an easy solution to the problem. Of course, providing me with a 4G sim to connect to my 4G tower is also out of their realm of all things rational and sane.
 
shashdee said:
In my experience, they're trying to force a 5G card to latch onto a 4G tower, and it doesn't always work. Put the 4G card in the router, beautiful connection, but the 4G card only has 2gig data on it. Ask Rain to increase the data (at their expense of course as I have already paid for a service that I AM NOT RECEIVING), no (shocked Pickachu face) we couldn't possibly do that! That's just such an easy solution to the problem. Of course, providing me with a 4G sim to connect to my 4G tower is also out of their realm of all things rational and sane.
Click to expand...
Hi shashdee

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile
 
Wow, i must be lucky then...... Been on Rain1 for about 6 months.... no issues
 
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