archimedes
Active Member
So will try to keep it short.
Placed an order for a Hikvision NVR about 3 weeks ago. Price was really good so was a no brainer. Took a snapshot of the page as well (first time buy with Raru). There was a delay getting the stock from the supplier and they notified me when it arrived at Raru. Logged onto raru to check other items and then went back to check the spec on the NVR again (POE ports) and noticed the barcode changed but everything else stayed the same including the product description. They delivered the product the next day but I then returned it as the barcodes matched but not the product description. To cut a long story short they have been blaming the suppliers for the last two weeks for incorrect descriptions (i have followed on multiple occasions including being ignored last week) but I know this is not true as Hikvision knows their products. I then googled a bit and realised the original barcode and product description match exactly- what they have done is created a narrative that the supplier made an error. So if they supplied what I paid for and what was advertised then there were no issues. And to really show you they messed up, they have another listing with the same original barcode and product code still listed on their site but for R1000 morewhich they have not taken down.
So in summary -the original advert, product specs, barcodes and product description all tied up, they took the money, changed the barcode without saying a word, delivered a different product and then said the website was incorrect (but only after they changed it)- they could have been upfront and said they underpriced the product and I would have understood (also gave them this chance over the phone).
There behaviour is unethical. Now to decide how to take it up next (as I still have all the screenshots showing the original and changes as they went along until the page got taken down today).
Placed an order for a Hikvision NVR about 3 weeks ago. Price was really good so was a no brainer. Took a snapshot of the page as well (first time buy with Raru). There was a delay getting the stock from the supplier and they notified me when it arrived at Raru. Logged onto raru to check other items and then went back to check the spec on the NVR again (POE ports) and noticed the barcode changed but everything else stayed the same including the product description. They delivered the product the next day but I then returned it as the barcodes matched but not the product description. To cut a long story short they have been blaming the suppliers for the last two weeks for incorrect descriptions (i have followed on multiple occasions including being ignored last week) but I know this is not true as Hikvision knows their products. I then googled a bit and realised the original barcode and product description match exactly- what they have done is created a narrative that the supplier made an error. So if they supplied what I paid for and what was advertised then there were no issues. And to really show you they messed up, they have another listing with the same original barcode and product code still listed on their site but for R1000 morewhich they have not taken down.
So in summary -the original advert, product specs, barcodes and product description all tied up, they took the money, changed the barcode without saying a word, delivered a different product and then said the website was incorrect (but only after they changed it)- they could have been upfront and said they underpriced the product and I would have understood (also gave them this chance over the phone).
There behaviour is unethical. Now to decide how to take it up next (as I still have all the screenshots showing the original and changes as they went along until the page got taken down today).
