So some interesting comments..
On why screenshots, i even take camera snaps of the codes of appliances i buy at the physical retailer and confirm thats what is delivered, why because i have had this happen before including physical retailers where the salesman stuffs up and the special has ended when its time to resolve. Each to his own but costs me nothing to take the screenshot on purchases that are over 5k.. Nice to see I'm not the only one. For those that are interested, wayback archive was even used to take on a company regarding changing their specs on their website..
On why this thread.. Because I have made the phonecall to Raru as well as off these forums realised I should use the customer services email address to resolve the issue which emailed a lot.. Gave them multiple occasions to come clean but continously blamed the supplier- at least the reason provided now holds and makes sense. I did ask them to confirm how they would like to resolve before I took my next step (this was the next step).
I have done positive feedback as well on other suppliers (mostly directly on their websites) so don't judge people on a single thread rather why do these forums exist other than for dialogue, advice and sharing experience...
[MENTION=10885]Neil[/MENTION], this was about how an issue was resolved and managed. I'm a CFO in a relatively large financial services provider (my business does around 1bn in profit a year) and we focus a lot on client experience and engagement as no system ever really works a 100% in our sector (I'm sure you understand this far better having been in business longer than me). Everything up until now was a frustrating experience. If you can ensure in future that the actual process and feedback cycle is improved then that would be a great outcome. And well done on at least turning this around with the response on the thread (just felt i was a policeman until we got the real issue out).
Thanks
