Reactivated my DStv today, and E30-4 error on my Explora.

P

PaulB_

Senior Member
Joined
Sep 25, 2012
Messages
547
Reaction score
112
Location
/\/‾‾‾‾‾\/\
Hi all

after 4 years of not having DStv, I decided to reconnect my decoder.

I plugged my explora in, contacted Multichoice, made a payment, and my services on their side show up as active. However on my Explora 2A, I get a message stating "We are confirming your subscription. This may take a few minutes. If the error continues, please contact us for assistance." I have contact Multichoice numourous times today, I have adjusted my Dish, as I had to reassemble all that for DStv to get a signal in the first place, and nothing has worked. I don't want to take the decoder into Multichoice, as I had replaced the hard drive on the Explora, and I have had instances from them, when they see the warranty seal has been void, and they have turned me away, so I would rather solve the issue at home if possible.

It seems that the decoder is not responding to commands sent my Multichoice to activate, or clear any errors. Could it be perhaps due to the fact that it has been unplugged for so long?

Thanks
 
PaulB_ said:
Hi all

after 4 years of not having DStv, I decided to reconnect my decoder.

I plugged my explora in, contacted Multichoice, made a payment, and my services on their side show up as active. However on my Explora 2A, I get a message stating "We are confirming your subscription. This may take a few minutes. If the error continues, please contact us for assistance." I have contact Multichoice numourous times today, I have adjusted my Dish, as I had to reassemble all that for DStv to get a signal in the first place, and nothing has worked. I don't want to take the decoder into Multichoice, as I had replaced the hard drive on the Explora, and I have had instances from them, when they see the warranty seal has been void, and they have turned me away, so I would rather solve the issue at home if possible.

It seems that the decoder is not responding to commands sent my Multichoice to activate, or clear any errors. Could it be perhaps due to the fact that it has been unplugged for so long?

Thanks
Click to expand...
LOTS of patience is going to be required on your part, plenty of reboots, some that will happen by themselves, others you will have to trigger when the thing seizes up. Lots of sw updates might be required so monitor the sw update page and do whatever the on-screen prompts say you must do.
As to service activation, all the sequential changes have to be processed for the last 4 years, one by one.

What LNB is installed in the antenna? Any other decoders connected to it?
What changes to the settings have you made? Any idea of the signal strengths and quality values for tuners 1,2, 3?

Assuming technically there is nothing wrong wait at least 48 hours before doing anything. Phoning DSTV is an exercise in futility. Just leave the decoder connected and ON, NOT in standby mode.
 
Last edited:
PaulB_ said:
Hi all

after 4 years of not having DStv, I decided to reconnect my decoder.

I plugged my explora in, contacted Multichoice, made a payment, and my services on their side show up as active. However on my Explora 2A, I get a message stating "We are confirming your subscription. This may take a few minutes. If the error continues, please contact us for assistance." I have contact Multichoice numourous times today, I have adjusted my Dish, as I had to reassemble all that for DStv to get a signal in the first place, and nothing has worked. I don't want to take the decoder into Multichoice, as I had replaced the hard drive on the Explora, and I have had instances from them, when they see the warranty seal has been void, and they have turned me away, so I would rather solve the issue at home if possible.

It seems that the decoder is not responding to commands sent my Multichoice to activate, or clear any errors. Could it be perhaps due to the fact that it has been unplugged for so long?

Thanks
Click to expand...
That's a silly thing to do
 
Why would you reconnect @PaulB_ ? DSTV is a overpriced relic from a bygone era.
 
Apart from the sound advice Geoff gave you above you may also try using the Dstv self-help help facility on either the DStv App or their website. For both you need to be registered. See my screenshot below.
Error.JPG
 
Ended up replacing the Explora, with the 3a, and now it works fine. No amount of resets, and restoring to factory defaults resolved the issue. New issue with Extraview which I will open a new topic for.
 
PaulB_ said:
Ended up replacing the Explora, with the 3a, and now it works fine. No amount of resets, and restoring to factory defaults resolved the issue. New issue with Extraview which I will open a new topic for.
Click to expand...
Eish! No patience I see. Still have the replaced decoder?
 
Geoff.D said:
Eish! No patience I see. Still have the replaced decoder?
Click to expand...
Nope, decoder was disposed of. Still have another Explora 2 that was given to me, which is minus a smart-card, and no HDD, and getting in touch with the original owner to have the ownership transferred into my name will be difficult, if not impossible. I still have the smartcard from the explora that I got rid of, so if that smartcard could be pared to the Explora that's missing the smart card, I have the old HDD from the Explora that I got rid of, that could go into the new decoder, my concern is that Multichoice will see that the decoder has been tampered with (Hard Drive removed), and will refuse to transfer it.
 
PaulB_ said:
Nope, decoder was disposed of. Still have another Explora 2 that was given to me, which is minus a smart-card, and no HDD, and getting in touch with the original owner to have the ownership transferred into my name will be difficult, if not impossible. I still have the smartcard from the explora that I got rid of, so if that smartcard could be pared to the Explora that's missing the smart card, I have the old HDD from the Explora that I got rid of, that could go into the new decoder, my concern is that Multichoice will see that the decoder has been tampered with (Hard Drive removed), and will refuse to transfer it.
Click to expand...
Yup, the Smart Card could be fixed and instead of the one you have used, a new one issued. The challenge is to get it transferred into your name from the previous owner. ---- That is about 2000 times more difficult than dealing with the SABC re an old licence issue. The HDD issue will be of no concern as the decoder is long out of its warranty period.

SCs should never be removed from the decoders

PS:
Already found out what a poor replacement the Explora 3 is for the Explora 2A?
 
Trying to buy 2 power supplies for my 1131 decoders in Krugersdorp ???
Hens teeth it seems....
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X