reccomended disclaimer

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Grimsqueaker

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I have just sent this letter to iBurst and I would reccomend that others do the same. This effectively removes their ability to ever use the "irresponsible user" excuse ever again.



Hi

I would just like to make it clear to you that I have run out of bandwidth according to your bandwidth meter (I have paid you for another 1GB to get back online). I don't know what my speed is now and I will not be testing it because that is not my job. If I am not being limited to 64kb, this is my disclaimer saying that I have asked you to look at my speed and ensure that this is all I am getting. I don't expect anyone to read, let alone reply to this email, but this is also a service you claim to offer which I am attempting to make use of. If I am disconnected again, I will be pulling this out to show to Sasan or whoever else wants to tell me I am irresponsible and evil.

Thank you if you bother to read and reply to this, otherwise nevermind
Grimsqueaker
 
did you request a return reciept? its just that the letter by itself doesn't constitute proof, you need a way to ensure that they firstly received it and secondly what date they recieved it
 
I sent it again with a receipt request.... maybe they are too stupid to know what it means and will click yes...
 
if you fax it into their office number, in theory depending on your fax machine, you should be able to have some sort of notiification that the fax was indeed sent - or else, if you fax it in, phone them up and ask for a confirmation fax to be sent back to you..
then keep pestering them til you get it..
 
I don't have a fax at home (I'm on leave) and when I'm back at work I won't have time to sit on the phone waiting for them.....

Why can't they answer their email? I really can't understand it......

I guess I'll have to start sending email every 15 minutes again - it didn't work last time though. :(
 
Yeah but phoning their OFFICE number is a slightly faster process than any number to do with the helpdesk.. ( 715 3400 ) the office fax number I think is: 011 715 3401
just dont let the switchboard person transfer you to the helpdesk when you call, otherwise you're back with sitting and waiting.
 
umm, not really.. dont know where my thami/sasan email addresses are - but fax is always better, like I always say 'use up their paper' and give them a real thing they have to deal with or file :)
 
It amazes me how FAQs just get ignored...

All the contact#'s and email addresses are in the FAQ thread - post #1, to get there even quicker, click the link in my signature...
 
Just request a delivery receipt and their mail server will send you one. It worked for me.
 
you could record a phone call but you need thier permission and the people you call don't have the authority to give thier permission on behalf of WBS, its the same with email the people that recieve email don't have permission to reply because of legal issues so any written reply would need to come from the legal department or someone pretty high up.

the email thing with a delivery reciept would be proof but fax would probably be better since then you have a third party, telkom who could confirm that the fax did indeed go through (and it would show up on a itemised bill, which would provide both a date and proof of delivery), these are all known as poor mans proof which are admissable as evidence but if you wanted somethign more waterproof you go pay a lawyer to send it for you so if you wanted to get compensation at a later date you would have more than enough to justify court time and WBS would probably just end up giving you the money back to avoid the hassle
 
slimothy said:
you could record a phone call but you need thier permission and the people you call don't have the authority to give thier permission on behalf of WBS, ....
Click to expand...

you do not need anyone's permission.

It's illegal to record other people's conversations (unless law-enforcement, or court order), but it's legal (as far as I know) to record your own conversation with someone, and you don't have to tell them that you are recording it.
(unless you are the company dealing with the public...then you may need to inform the customer that you are recording the conversation.)

-----
jacques
 
ok but we're talking about keeping this so its admissable as evidence later, or at least proof that they said what they said
 
All I want to prove is that helpdesk staff saw my email. It is easier than getting them to give me a full statement about what to expect. Actually, surely I can just show my records of sent email? My argument would be:

1) You claim to offer the service of having helpdesk staff look at email we send to them though the address on your website.
2) I wasn't capped and have used up half the countries bandwidth because your software is useless and crap. :) You are now telling me I am horrible and evil and should be burned at the stake.
3) I have sent you email asking you to check my account - see here are Internet headers and receipts.
4) You did not respond.
5) By your own arguments (customers did not alert you about not being capped), I am not irresponsible (as though I actually need further proof you stupid baboons).
 
IBurst themselves as a company probably need a disclaimer like those movies which came out in the 70's in 'Sensurround' (which made the whole movie house shake)
"The Management Assumes No Responsibility For The Emotions of the Individual Viewer"
 
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