Received mail from ICASA

[Masu]

I just received the below mail. I cannot even remember what all I complained about as the mail I sent them must be 6+ months old.

Seeing that they want a response from me, I would like a couple of pointers on what else to complain about.


Dear xxxxxx

The Independent Communications Authority of South Africa is undertaking a in the process of investigating Telkom's compliance to ADSL Regulations.

The Authority has received a response from Telkom regarding a large number of consumer complaints in respect of ADSL service. The Authority would thereore like to hear from you whether you still experience a problem of local bandwidth capping, as you have lodged a complaint with us.

Your response to this e-mail will be highly appreciated since it will assist in resolving your complaint.

I thank you.

Obakeng Tlhabi (Mr)
Manager: Policy & Strategy
Consumer Protection Department
ICASA
Tel: (011) 321 - 8277/80
Fax: (011) 448 - 1870
E-mail: [email protected]
Chinese Proverb: "The best tacticians are never impulsive, the best leaders are never arrogant"

 

[eremos]

I would concentrate on the local capping - gotta start somewhere. Check your usage, download something local, check again, send them results.

24 hours disconnect is very clear cut and is something that's clearly still occurring.

Could also perhaps ask them to clarify their position on the ADSL access charge, as Telkom claim to be compliant but compared to international norms (which ICASA is surely trying to bring us in line with) it's very much extraneous.

I sent them an email a while back too and local capping was definitely among my gripes, so I hope I get an invitation to contribute as well.

Good luck!