Reconnection fee?

sjaak

Active Member
Joined
Oct 3, 2005
Messages
37
We had Cool Ideas / Openserve fiber for a few years until we cancelled in March because we went overseas.

Now Cool Ideas wants a reconnection fee of R500 to get us up and running again.

If we would have been new customers there would be no reconnection fee.

Is this normal? Should we just go to Afrihost (cheaper for 50/25 R917 vs R999) ?
 

Flywheel

Honorary Master
Joined
May 11, 2009
Messages
11,905
We had Cool Ideas / Openserve fiber for a few years until we cancelled in March because we went overseas.

Now Cool Ideas wants a reconnection fee of R500 to get us up and running again.

If we would have been new customers there would be no reconnection fee.

Is this normal? Should we just go to Afrihost (cheaper for 50/25 R917 vs R999) ?

Yeah just go with Afrihost. Very apalling how they treat a customer who returns to them after a while. It's like a penalty for leaving them.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
10,162
Paying a penalty for coming back is what I would call it
I don't mind paying for their service.....
This is in place as some people move houses 3 times a year, or bounce between ISPs constantly and so it doesn't make sense to absorb all the connection fees each time.

Drop me a PM with your details.
 

sjaak

Active Member
Joined
Oct 3, 2005
Messages
37
This is in place as some people move houses 3 times a year, or bounce between ISPs constantly and so it doesn't make sense to absorb all the connection fees each time.

Drop me a PM with your details.
I have sent you a PM
 
Top