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Mountain Man
Interesting article by Simon Dingle
Some weeks ago I wrote about the new consumer protection act and what it means for cellular subscribers in South Africa. The information that article contained was accurate at the time of writing, but things have since changed prompting some reaction from readers and requests for a revisiting of the subject.
It is something of great concern to South Africans who are fleeced for telecommunications services and have, in the past, been bound by service provider contracts that Satan himself would be proud of.
The legislation that relates to cellular service providers and their subscribers has changed since my last article on the topic. At the time, draft legislation indicated that only 10% of outstanding contract fees could be included in the penalties subscribers would pay for late cancellation. They also suggested that service providers would have to accept used handsets back from consumers in lieu of outstanding payments on those handsets.
Follow link to read the rest
http://www.fin24.com/Opinion/Columnists/Simon-Dingle/Redressing-cellular-and-the-CPA-20110503
Some weeks ago I wrote about the new consumer protection act and what it means for cellular subscribers in South Africa. The information that article contained was accurate at the time of writing, but things have since changed prompting some reaction from readers and requests for a revisiting of the subject.
It is something of great concern to South Africans who are fleeced for telecommunications services and have, in the past, been bound by service provider contracts that Satan himself would be proud of.
The legislation that relates to cellular service providers and their subscribers has changed since my last article on the topic. At the time, draft legislation indicated that only 10% of outstanding contract fees could be included in the penalties subscribers would pay for late cancellation. They also suggested that service providers would have to accept used handsets back from consumers in lieu of outstanding payments on those handsets.
Follow link to read the rest
http://www.fin24.com/Opinion/Columnists/Simon-Dingle/Redressing-cellular-and-the-CPA-20110503