Reef Nuggets

[Debbie]

This is quite a funny little piece:

http://www.businessday.co.za/articles/weekender.aspx?ID=BD4A167920

Last week I was subjected to a psych profile by Telkom, thinly disguised as a customer relationship management survey. Now there’s an oxymoron if there ever was one. Telkom doesn’t have customers. It has hostages.

I can just see Telkom using this "sophisticated" research to diss the justifiable rage of a friend of mine who has not only had an intermittent service - as in her phone works 10% of the time, but when she finally got a technician in to fix the problem, his solution was to give her another number. Without telling her.

 

[w1z4rd]

haha!...hostages.... how well put.

 

[love56k]

lol... nice article

 

[pip]

"Hostages" - that's classic!!