Donovan
Senior Member
Everyone, take a moment.
Breathe in, deeply. Then out again.
I'd say it's fair and reasonable to give sentech a few more days just to make an announcement of what is going on. They are new to this side of things (consumer), but I am also a strong proponent of consumerism. Their excuses are totally irrelevant, and don't even make sense up to now. But give them a few days. You surely waited at least 3 weeks when you ordered it, you have it now and a few days of slow speeds won't kill anyone.
Do this NOW: EMAIL THEM AND COMPLAIN. EVERY SINGLE ONE OF YOU THAT HAVE COMPLAINED HERE. Don't moan and b!tch here, only to not take action and complain to THE RELEVANT PEOPLE. This forum has turned into MyPITYPARTY. In fact, copy the entire complaint forums and email it to them.
Now, if the current service levels continue for an extended period, call sentech up and tell them to shove their modem and service (don't ask, TELL them). Stop their debit order. Simple. They cannot MAKE you pay - and I assure you, if enough people do this, they will sit up and take note. Should they try and blacklist you, take them to court. It's called class action.
It's in the contract that it's a best effort service, but this is not their best effort.
The email address you complain to is [email protected].
Breathe in, deeply. Then out again.
I'd say it's fair and reasonable to give sentech a few more days just to make an announcement of what is going on. They are new to this side of things (consumer), but I am also a strong proponent of consumerism. Their excuses are totally irrelevant, and don't even make sense up to now. But give them a few days. You surely waited at least 3 weeks when you ordered it, you have it now and a few days of slow speeds won't kill anyone.
Do this NOW: EMAIL THEM AND COMPLAIN. EVERY SINGLE ONE OF YOU THAT HAVE COMPLAINED HERE. Don't moan and b!tch here, only to not take action and complain to THE RELEVANT PEOPLE. This forum has turned into MyPITYPARTY. In fact, copy the entire complaint forums and email it to them.
Now, if the current service levels continue for an extended period, call sentech up and tell them to shove their modem and service (don't ask, TELL them). Stop their debit order. Simple. They cannot MAKE you pay - and I assure you, if enough people do this, they will sit up and take note. Should they try and blacklist you, take them to court. It's called class action.
It's in the contract that it's a best effort service, but this is not their best effort.
The email address you complain to is [email protected].
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