remote assistance

[quik1]

I have been using the remote assistance in windows meesenger to help my clients with odd problems if i cant go out to them. It work fine when every one was on dial up, but now that ever1 has adsl it doesnt work!
I know the routers is somehow blocking the connections, and since every1 is using different routers, i cant go setup every 1. Is there something that i can install on all the pc`s
that will enable me to do this. i cant explain to every1 how to setup their routers. i just need something thats very easy to use and some1 with no technical experience will be able to setup on their side without me being there.

 

[wcoetzee]

UltraVNC ftw
http://sourceforge.net/project/showfiles.php?group_id=63887

 

[quik1]

thx
i downloaded and installed UltraVNC
do i now just install this on client pc`s? and how will they connnect to me or me to them?

 

[wcoetzee]

are they behind a NAT router, probably are
setting up vnc to work thru a nat router is a bit techi
sorry for that
I think LogMeIn will be the best for you
https://secure.logmein.com/home.asp?lang=en
click on download logmein free
this is web based remote conrtol and will work thru any firewall or router
it works great, i use it to rc my pc in my office from home
u install the client on the remote pc's and point it to you logmein account. From your pc go to the https://secure.logmein.com/home.asp?lang=en website and login and a list of pcs will be displayed

 

[ITCynic]

I second the use of LogMeIn. I use the free version on +/- 30 computers for quick remote support to clients.

I have also tried the paid version and the extras offered [file transfer and remote 2 local printing] are options I rarely have need for. To transfer files, I e-mail them between the remote and local machines.

No router tweaking, no firewalls to modify........ it just works.

www.logmein.com

 

[mh348]

You can try ULtraVNC Single Click, all you need to do is setup on your side, and configure the SC file (Ultravnc Single Click) & send it to your clients. So basically they initiate the Remote Support from their side but u control their pc.

http://www.uvnc.com/addons/singleclick.html