Remote IT Support Engineer - UK based MSP

[WhiteRaven]

Remote IT Support Engineer (JB2369)
Fully remote, for applicants living in South Africa
R20 – 35 000 per month, based on experience
Duration: Independent Contractor
Application closing date: 07 October 2022

This UK based IT Service provider specialises in providing IT Support to medical practices in the UK, their services include hardware and software support, installation and upgrades as well as network and infrastructure services.

As part of the Engineering team, you will provide remote support to customers based around the UK, the ideal candidate would be self-motivated, with excellent customer service skills and a clear logical approach to problem solving.

Note: This role is an Independent Contractor role, which means you will be required to submit an invoice to the client monthly on an agreed monthly rate. As this is a UK based company, the successful candidate would be required to work UK hours, depending on the time of year it is a 1 – 2-hour difference.

Minimum Requirements:
Customer service skills
Good communication both written and verbal
Genuine love of helpdesk and problem solving
IT support 1st or 2nd line level
Basic networking
Windows 10/11 troubleshooting and build/reinstall
Setting up printing and scanning
WiFi
Understanding switches
Cloud managed switches and WiFi
Email setup and troubleshooting
Troubleshooting Internet connections
Basic Active Directory administration
Windows Server administration
iLO and DRAC
Backup and restore software
Microsoft 365
DHCP
DNS
SSL certificates
IP telephony, on prem and cloud-based PBX systems
Firewalls
NAS setups and admin

Beneficial but not required
Hyper-V setup and maintenance
Powershell
HP and Dell server utilities
cPanel
VPNs
DPMS/PMS and imaging software
Microsoft Azure
Amazon EC2 and S3
GDPR, Cyber Essentials
Penetration testing and other security analytics

https://kontak.catsone.com/careers/94700-General/jobs/15744260-Remote-IT-Support-Engineer-JB2369/

 

[WhiteRaven]

@My_King This could be a option for you?

 

[The Voice]

It converts from approximately £991 to £1735, the max being slightly above minimum wage in the UK, the min being almost £600 under it. A local contracted rate would be almost 1.5x the max being offered for 1st line call centre staff.

Also just saw the invoicing bit, so it’s outside IR35, which means you have to pay your own tax, and the rate is usually 2x over the max rate being offered.

 

[WhiteRaven]

It converts from approximately £991 to £1735, the max being slightly above minimum wage in the UK, the min being almost £600 under it. A local contracted rate would be almost 1.5x the max being offered for 1st line call centre staff.

Also just saw the invoicing bit, so it’s outside IR35, which means you have to pay your own tax, and the rate is usually 2x over the max rate being offered.

The salary range for a South African candidate is very much in line and they are negotiable for the right individual. I appreciate that it's not a salary in line with the UK earners for this role, but if it was, then they would have hired in the UK. This give a local candidate the opportunity to work for an international client, from home. Which seems to be what most people are aiming for.

I have placed multiple candidates in remote support roles with UK clients and have put them in touch with someone who helps setup all their deductions before tax and tax payments, their tax in SA is not 2x the max rate.

Please feel free to post any questions you may have.

 

[The Voice]

The salary range for a South African candidate is very much in line and they are negotiable for the right individual. I appreciate that it's not a salary in line with the UK earners for this role, but if it was, then they would have hired in the UK. This give a local candidate the opportunity to work for an international client, from home. Which seems to be what most people are aiming for.

I have placed multiple candidates in remote support roles with UK clients and have put them in touch with someone who helps setup all their deductions before tax and tax payments, their tax in SA is not 2x the max rate.

Please feel free to post any questions you may have.

Apologies, my wording was incorrect. The “2x the max rate” refers to what the salary should actually go up to if the role is outside IR35, i.e. the company does not deduct your tax for you, and you have to submit an invoice for payment. Inside IR35, and you’re effectively an employee of the company, and they do all your deductions for you.

From a financial standpoint, it definitely makes sense why they’d outsource, though.

 

[WhiteRaven]

Apologies, my wording was incorrect. The “2x the max rate” refers to what the salary should actually go up to if the role is outside IR35, i.e. the company does not deduct your tax for you, and you have to submit an invoice for payment. Inside IR35, and you’re effectively an employee of the company, and they do all your deductions for you.

From a financial standpoint, it definitely makes sense why they’d outsource, though.

I do want to clarify, so that there is no confusion for potential candidates. The candidate hired in this role will not be required to pay tax in both the UK and SA, as they are based in South Africa they will only be required to pay tax in South Africa.