Goodday, I am having a bit of issue with Renault Wonderwaters in Wonderboom regarding a Renault Koleos which is still under warranty , the car's electronic parking brake is fault and i am being asked to pay for the labour of 3hrs to trace the fault, from my understanding this is a warranty claim that should be handled professionally, i have had to claim in the past with other car manufacturer and never have i once be asked to pay for labour to determine the fault and possible pay for replacement on a car that still has an active warranty plan. I would like to know why do we buy cars and when parts fails on a car and we bring this to the attention of the dealer to honor the warranty claim we are asked to pay for labour to determine the fault. I really think people buy cars for peace of mind and warranty claims should be honored. I have left the car at the dealer and have refused to agree to any form of payment as i believe this is unacceptable and now am without a car with a bad electronic brake.Please Help.
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Renault Waranty Issues on Renault Koleos
- Thread starter ernal
- Start date
upup
Executive Member
Ask the number for the factory rep. Or phone another dealer and ask about this labor story. And then tell us and mr hello peter.
Hemi300c
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airborne
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Why exactly would you have to pay for a warranty repair?
What were their words, something like "Hi sir, we discovered you have damaged your park brake due to misuse and therefore the repair will not be covered under warranty, here is the bill"?
What were their words, something like "Hi sir, we discovered you have damaged your park brake due to misuse and therefore the repair will not be covered under warranty, here is the bill"?