Beyers Realty by any chance?
They've gone under. I have a friend who worked for them - also did rentals. She said the landlords have to approach the liquidators. Normally when one rents through an agency, the deposit is held by them, not the landlord, in an interest bearing trust account which is not allowed to be touched by anyone. In Beyers case, they withdrew every thing from their trust accounts and fled the country. People even lost hundreds of thousands of deposits they had put down to purchase properties and there's nothing they can do about it except approach the liquidators.