Repairing BB Bold

blunomore

Honorary Master
Joined
Jul 8, 2007
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My BB Bold's screen started freezing a few months ago. When I want to move from one application to another, it freezes for 30 seconds to a minute.

Last week, it gave a message to the effect that it is updating data software or something to that effect. However, the download never progressed further than 20% and got stuck there.

I rebooted a few times and thereafter, it looked as if the phone was reset to its original state, i.e. my desktop photo was not there anymore and was replaced with some default photo and the desktop items were arranged to the default state.

Would it be worth taking in for repairs and if yes, to whom?

My biggest issue is that i would like to retrieve photos and videos of my daughter that are on the phone.

Thanks!
 
Take it to your nearest Pakistani owned cellphone shop. Maybe rather let your husband do it though....
 
And will I be able to retrieve the videos too ?



Excuse my ignorance but how?

1)Download the BB desktop software from the BB website.
2) Download the latest OS from the BB website.
3) Connect BB to PC.
 
Thanks guys, looks like I succeeded in updating the software and transferring videos and pics from my phone to my PC.

I appreciate the help.
 
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