Replacement hard drive

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LancelotSA

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Just thought I'd give feedback, specifically aimed at the "less intelligent" forum members, regarding my damaged hard drive.

My replacement drive is ready to pick up.
 
As expected and without much fuss... takes back tinfoil hats from all the skeptics!!!
 
LancelotSA said:
Just thought I'd give feedback, specifically aimed at the "less intelligent" forum members, regarding my damaged hard drive.

My replacement drive is ready to pick up.
Click to expand...

Is it going to help WP beat the Bulls over the weekend?
 
Madman88 said:
:confused:

sorry , what?
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He knocked his external hard drive off his table (after which it obviously broke). Since there was no visible damage (besides on the inside), it got swapped out. I assume he took the drive out the possibly damaged enclosure and returned the internal drive claiming "it just broke".
 
PostmanPot said:
He knocked his external hard drive off his table (after which it obviously broke). Since there was no visible damage (besides on the inside), it got swapped out. I assume he took the drive out the possibly damaged enclosure and returned the internal drive claiming "it just broke".
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Do you normally take a damaged drive back inside your enclosure or full computer as the case may be?

Actually the external enclosure is in perfect working order and totally unmarked. It currently has my 500Gb drive in it until I get the 1Tb back. It is only you that seems to have assumed I dropped it out the second story window onto a hard concrete surface.

If you would like to know I informed them that the drive was making clicking noises when it starts up. They immediately said that's fine they will take a look at it. They did not bother asking whether there was any particular reason this was now happening. I told no lies. I'm assuming that it was at this point that you would have liked me to voluntarily point out that it fell? If it had been knocked off by the maid (apparently they do this sort of thing often) and I was oblivious to this then we would be in the same boat. Oh wait, but apparently I would not have the conscience I am supposed to have. Seagate obviously builds a number of failures into their costing. No one loses.
 
LancelotSA said:
Do you normally take a damaged drive back inside your enclosure or full computer as the case may be?
Click to expand...

Some people might, but no, you are right, you wouldn't have to take a damaged HDD back in the case or [after]market enclosure. I admit that I am surprised about the "loophole" that I have learnt from your experience, it almost means all drives which have been dropped from no matter how high, but not physically damaged, could be returned...

Actually the external enclosure is in perfect working order and totally unmarked. It currently has my 500Gb drive in it until I get the 1Tb back. It is only you that seems to have assumed I dropped it out the second story window onto a hard concrete surface.
Click to expand...

It's possible that drops off tables can physically damage the enclosure.

If you would like to know I informed them that the drive was making clicking noises when it starts up. They immediately said that's fine they will take a look at it. They did not bother asking whether there was any particular reason this was now happening. I told no lies. I'm assuming that it was at this point that you would have liked me to voluntarily point out that it fell? If it had been knocked off by the maid (apparently they do this sort of thing often) and I was oblivious to this then we would be in the same boat. Oh wait, but apparently I would not have the conscience I am supposed to have. Seagate obviously builds a number of failures into their costing. No one loses.
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They were doing their job.

Well I'm not so sure now. Does Seagate then cover drops that do not physically damage their HDDs? Because then I don't think you would have needed to have pointed it out. If they do not cover drops that don't physically damage, then wouldn't that be another question?
 
PostmanPot said:
Well I'm not so sure now. Does Seagate then cover drops that do not physically damage their HDDs? Because then I don't think you would have needed to have pointed it out. If they do not cover drops that don't physically damage, then wouldn't that be another question?
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I think this was the point I, and others, were trying to make in that other thread. Why should it be for the consumer to decide whether the drive will be replaced under warranty or not. Return it to the supplier and let them decide. As stated in the other thread they do make mention on the drive of not covering impacts over 350Gs. If they don't cover falls of any kind then why have a figure like this. Surely it is only in a fall scenario that you would come anywhere close to this number.

I suppose it is like a car warranty. If the engine blows is it necessary for you to tell them that you were revving the crap out of it and driving at over 200km/h non stop for 18 hours? ;) Take it back to them and let them argue the case if they feel the need to.
 
Seagate Notebook HDs apparently can detect if the hdd is in freefall and are able to park their heads to avoid damage. So they say.
 
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