have you ever worked in IT SUPPORT... ? every week is a non stop fight and complaining.management know the amount of sheet we go through but as long as they have someone fixing the pc or answering the phones they honestly don't care.they will now at least as i am an important asset to the team.the fact is they KNOW we have issues in here and most if not all employees are desperately unhappy here...it should not be rocket science to pick up that your employees arent happy.so yeah.... f@#$ them to be perfectly honest.i will not burn any bridges though....
That's going to happen in every IT Support job. You need to find away around it. Luckily I've only got 6 months left in IT support then I'm moving to another department.