So we all get excited when our accounts from wholesalers get activated. Plus we get a resellers account too. Lets say, we buy a graphics or a motherboard, or any other item and it fails in such a way, that it now, has burn marks on it. So now it looks like you or your customer mishandled/abused it. According to terms and conditions from Esquire, say, such an item would not even be booked in and the warranty is void. It seems that the person who receives your booking at the shop is eager to determine the cause of of failure as your fault. Now I am not speaking exclusively about Esquire, but I would like to hear about returning items to wholesalers, including Esquire. Was anyone's warranty dishonoured, unjustly, let's hear it.
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Return policies ?
- Thread starter MrPost
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PostmanPot
Honorary Master
Esquire is not known for having good after-sales service. There have been a lot of complaints in the past, and many threads about unjust warranty procedures deleted.
However, the owner has taken a lot of advice from this forum and implemented ways to improve general service altogether, including warranty support. Latest incident was a Seagate 2TB (known to be problematic) and after chatting to the technician nicely he tested and swapped it out on the spot. Now that is service you wouldn't get from most suppliers.
Unfortunately burn marks are regarded as physical damage, and due to the rarity, all suppliers will view it as suspicious. What usually happens is the supplier contacts the distributor/manufacturer, and they decide whether to swap or not.
However, the owner has taken a lot of advice from this forum and implemented ways to improve general service altogether, including warranty support. Latest incident was a Seagate 2TB (known to be problematic) and after chatting to the technician nicely he tested and swapped it out on the spot. Now that is service you wouldn't get from most suppliers.
Unfortunately burn marks are regarded as physical damage, and due to the rarity, all suppliers will view it as suspicious. What usually happens is the supplier contacts the distributor/manufacturer, and they decide whether to swap or not.
Burn marks are almost always user error.The problem goes further, most users are inept when it comes to computer hardware.
So when they read 300watt power supply, they buy the cheapest. If say a graphics card then burns out and has burn marks on it, almost certainly because of the PSU, they'll blame the importer when they carry the blame.
Fact is burn damage is incredibly rare. I've never experienced it personally and I buy/sell a sh#t load of computer hardware. But I never sell hardware as components unless I know someone very well personally.
Personally I see burn damage as something that will most likely be caused by improper product matching or overclocking/over-volting/etc.
In that regard I stand behind the manufacturer. At best they can contact the manufacturer. I haven't really had bad service from Esquire but then again, I haven't done too many swap-outs (but those I did do went very quickly with no problems).
So when they read 300watt power supply, they buy the cheapest. If say a graphics card then burns out and has burn marks on it, almost certainly because of the PSU, they'll blame the importer when they carry the blame.
Fact is burn damage is incredibly rare. I've never experienced it personally and I buy/sell a sh#t load of computer hardware. But I never sell hardware as components unless I know someone very well personally.
Personally I see burn damage as something that will most likely be caused by improper product matching or overclocking/over-volting/etc.
In that regard I stand behind the manufacturer. At best they can contact the manufacturer. I haven't really had bad service from Esquire but then again, I haven't done too many swap-outs (but those I did do went very quickly with no problems).
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