The_Iceman
New Member
- Joined
- Nov 16, 2007
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Firstly, Microsoft South Africa doesn't have a Service Centre in South Africa, so they do swopouts.
I also found that the people at the store are clueless(if they haven't done it before) about what the procedure is on returning the XBOX.
Here's what you need to do:
Write down the serial number of the XBOX and keep in a safe place.
Return your Console with proof of purchase(Write your name and contact number at the back of the slip) where you purchased it. Tell them you have to phone Microsoft for a reference number and you'll get back to them. Phone Microsoft at 0800991550(Toll free) and speak to one of their consultants.Tell them that your store has told you to phone Microsoft to get a reference number for you faulty XBOX 360.
They'll probably ask you what's wrong, just explain to them what the problem is(2 red lights flashing etc.).
If for some reason they don't wan't to give you a reference number, just put down the phone and phone again. I found that each consultant has their own version of what should happen to your console.
Refuse a repair at all costs.
Once you have your reference number, phone the store and tell them to do the follwing:
They have to fax the follwing details to MI Digital(distributor of XBOX 360 in SA):
- Proof of purchase
- Serial number
- Microsoft Reference number
- Your name
- Store Address
- 2 contact numbers of staff at the store
The fax number is 0865236635
Their Number is 0119975026(You might want to phone first to prepare them)
The Store must then get a Autorisation number(So that they could be credited for the console) which should take about 5 minutes and then phone you to collect your console. This process should have taken an hour, but instead took me about a week. Don't forget to take back the proof of purchase and remember they should stamp it so that your warranty can be valid for another year.
Good luck!
I also found that the people at the store are clueless(if they haven't done it before) about what the procedure is on returning the XBOX.
Here's what you need to do:
Write down the serial number of the XBOX and keep in a safe place.
Return your Console with proof of purchase(Write your name and contact number at the back of the slip) where you purchased it. Tell them you have to phone Microsoft for a reference number and you'll get back to them. Phone Microsoft at 0800991550(Toll free) and speak to one of their consultants.Tell them that your store has told you to phone Microsoft to get a reference number for you faulty XBOX 360.
They'll probably ask you what's wrong, just explain to them what the problem is(2 red lights flashing etc.).
If for some reason they don't wan't to give you a reference number, just put down the phone and phone again. I found that each consultant has their own version of what should happen to your console.
Refuse a repair at all costs.
Once you have your reference number, phone the store and tell them to do the follwing:
They have to fax the follwing details to MI Digital(distributor of XBOX 360 in SA):
- Proof of purchase
- Serial number
- Microsoft Reference number
- Your name
- Store Address
- 2 contact numbers of staff at the store
The fax number is 0865236635
Their Number is 0119975026(You might want to phone first to prepare them)
The Store must then get a Autorisation number(So that they could be credited for the console) which should take about 5 minutes and then phone you to collect your console. This process should have taken an hour, but instead took me about a week. Don't forget to take back the proof of purchase and remember they should stamp it so that your warranty can be valid for another year.
Good luck!
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