Reuben cybersmart please please please HELP!!!

[ryu]

i sent through my cancellation form in april for ORB_ADSL which has since closed down, the manager said that TRL will assist with existing accounts.

my line is still with cybersmart even though i cancelled and request the adsl be terminated in april, can some please assist me ?

i cannot afford to pay the adsl any longer which is why i phoned telkom to cancel the adsl but according to them my line is still with cybersmart so the cant cancel it !

PLEASE PLEASE PLEASE HELP!

 

[VioAdmin]

Have you tried calling and talking to someone @ CyberSmart...You have to *DEMAND* that they cancel your LINE ASAP. Remember this is your money, money that they don't help you make. Fight for it!!

Step 2 -- If they are auto-deducting from your account, whether that be Telkom or CyberSmart; Contact your bank and tell them to temporarily ban/stop any transactions coming from either of these shady companies.

Step 3 --PM the CyberSmart support guy here on the forums(whoever that is) and ask them to look into this matter ASAP, meaning not tomorrow, but right now. Money is being drained away that you could use to buy yourself some food or pay for that electricity bill!

Hope this helps...

 

[ryu]

i have pm'd reuben and given him this thread link hopefully he can sort things out. i will def cancel any debit orders from them, i simply cannot afford to pay this any longer which is why i called telkom to cancel this morning in the first place, imagine my surprise when they tell me my line is still with cybersmart ! OMG i really cant afford to pay this and will have to fight this till the end it seems.

 

[ryu]

ok i manged to get ahold of reuben on one of the numbers on the trl website, he's confirmed that thay have received the cancellation and that the line will be moved back on the 31st of may because the telkom system is automated and thus the line will only be moved back at the end of the month.... so if all goes according to plan i then call telkom on the 31st or 1st june and cancel the adsl ... i'm just worried that i might have to pay for another month because the cancellation will be after the new month ... lets hope not

 

[Fudzy]

ok i manged to get ahold of reuben on one of the numbers on the trl website, he's confirmed that thay have received the cancellation and that the line will be moved back on the 31st of may because the telkom system is automated and thus the line will only be moved back at the end of the month.... so if all goes according to plan i then call telkom on the 31st or 1st june and cancel the adsl ... i'm just worried that i might have to pay for another month because the cancellation will be after the new month ... lets hope not

Can anyone confirm this? I recall my transfer being done during the middle of the month.

 

[Reuben@TRLTech]

ok i manged to get ahold of reuben on one of the numbers on the trl website, he's confirmed that thay have received the cancellation and that the line will be moved back on the 31st of may because the telkom system is automated and thus the line will only be moved back at the end of the month.... so if all goes according to plan i then call telkom on the 31st or 1st june and cancel the adsl ... i'm just worried that i might have to pay for another month because the cancellation will be after the new month ... lets hope not

Hi ryu,

As discussed, we've received a response from the Telkom system that your line will be transferred back to them on 31 May 2011. I've contacted Cybersmart and they confirmed this as well.

I can also confirm that you we won't invoice you for the line rental after 31 May 2011 as this delay is caused by Telkom and it's not your fault.

As promised I'll monitor this transfer request and let you know the moment when your line is back with Telkom.

Please let me know if I can assist you with anything else

 

[Reuben@TRLTech]

Can anyone confirm this? I recall my transfer being done during the middle of the month.

Cybersmart uses a fully automated system when it comes to adsl circuit transfers.
Once a transfer request is started, the system automatically sends through a request to Telkom.
The system then polls the Telkom system several times a day for progress updates.

In this case the Telkom system indicated that the transfer back to Telkom would be done on 31 May 2011.
At the end of the day each transfer request depends on Telkom for processing.

The OP can confirm this with Cybersmart at any time.

 

[Fudzy]

Who is the fully automated system operated by? Telkom or Cybersmart?