Gimli_
Expert Member
I have been a satisfied customer at MTN for more than 10 years. That has changed. I have bought a 2Gb 'ad-hoc' data bundle on my any-time 350 account, three times in the past half a year. These ad-hoc data bundles are supposed to be valid for 60 days or until the data is used up. On each of these occasions I was billed for it in the first month after I activated the bundle, and then again a month later(double charging me). It was corrected by MTN on each of the first two occasions (but a month later on the next billing run). So no doubt that it is an error on their billing system.
The thing is, I then bought a bundle a third time, knowing that they have this problem. I registered a query on MTN active to warn them to correct it before the mistake happens again, and the query was closed with the comment that it has been passed on to the billing department and they will contact me in due course. They never contacted me, and they made the same old mistake on my account again.
Previously I had bought this to the attention of snakepit and he had it investigated, so I notified him as well about my new purchase to see if he could forward it to the correct person, and that they could use my case to find and fix the billing error. No luck.
In total I have made several phone calls to get the billing corrections made, registered three unanswered queries on MTN Active, and discussed it with the MTN rep on this forum, and still, nothing!
It is clear that my efforts to help them to fix their broken billing system has been pointless. I would like to hear from the new MTN rep about this
The thing is, I then bought a bundle a third time, knowing that they have this problem. I registered a query on MTN active to warn them to correct it before the mistake happens again, and the query was closed with the comment that it has been passed on to the billing department and they will contact me in due course. They never contacted me, and they made the same old mistake on my account again.
Previously I had bought this to the attention of snakepit and he had it investigated, so I notified him as well about my new purchase to see if he could forward it to the correct person, and that they could use my case to find and fix the billing error. No luck.
In total I have made several phone calls to get the billing corrections made, registered three unanswered queries on MTN Active, and discussed it with the MTN rep on this forum, and still, nothing!
It is clear that my efforts to help them to fix their broken billing system has been pointless. I would like to hear from the new MTN rep about this