Rosebank exchange down

N

newdeal

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Location
South Africa.
I woke up this morning to find my adsl down.
I called telkom and they told me that the whole Rosebank exchange is down and that it won't be sorted out before Monday.

Is anyone else connected to the Rosebank exchange able or unable to connect?
I just wanted to confirm if this information is correct as I've learnt not to just believe everything that the telkom call center says.

Its also very frustrating being told that you down for the whole weekend and who knows how much longer after that!
 
I cannot believe that they will leave an entire exchange down for a weekend. Especially an important one like Rosebank!

It's probably a cable fault impacting a few customers.

Phone again - that initial info was BS.
 
Also down, same exchange. Did not phone yet, but checked my modem's logs - Internet connection was lost at 3:54 AM.

Tried different ISP and different modem for good measure, no joy, so guess the exchange really is down?
 
My modem(s) syncing normally, just not able to make PPPOE connection. So clearly still something at the other end of the line, perhaps then it's the backhaul to/from the exchange that is down?
 
Posting from phone ftl. Excuse the fail formatting. I just phoned telkom and they told me that this is bigger than just rosebank and is affecting a large amount of users. I was told that the whole fault was logged this morning and that they were expecting the service to be back online in 3-4 hours, but that they couldn't guarentee this. Epic fail. Please post when/if you come back online and what area you live in. GL.
 
You have my sympathy, Clareinch (CT) was down a week ago...

http://www.mweb.co.za/helpcentre/NetworkStatusNotices/tabid/1765/Default.aspx
Outage Num:8795
Telkom ADSL outage affecting Johannesburg
ADSL members in Johannesburg may experience connectivity problems due to widespread Telkom DSLAM problems. Telkom technicians are attending.
Start Date:2010-10-09 11:28:52
End Date:
Status:Open
 
I got my Mweb Biz line down report for our office connection at 03:59 this morning and still haven't had the follow-up to say that the line's back up again ...we ARE go have the dual wan router in next week! :mad:
 
Thanks for your sympathy and info, Gordon. At least we know that the fault has been logged.

Bdt, what a pain. Still nothing here either. Please post when/if your connection restores.
 
Fairland exchange also down....... very frustrating
 
It would be nice if we knew what the hell was going on and when we could expect it to be sorted out.
 
dont suppose telkom has a site we can check for updates ?
 
I called Telkom, the operator didn't seem to know about the fault which is concerning. Said he couldn't see any traffic through Rosebank Exchange since 6 am.

I guess we just keep on logging the fault then?
 
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