Router WAN Setup on New Line

[JustinSerf]

Hi

I recently had my fibre package approved and I need to connect the internet on a router I already own but I can’t find any documentation on what the WAN configuration should be, I know I’m supposed to use ‘[email protected]’ and my account password as the PPPoE details, but I’ve tried multiple configurations and I can’t get it to work

 

[PBCool]

Hi, have you spoken to support as yet?

 

[JustinSerf]

Hi, have you spoken to support as yet?

I logged a ticket but I haven’t received any help. I work from home and using mobile data currently isn’t ideal so i’d like to fix this asap if possible

 

[JustinSerf]

Hi, have you spoken to support as yet?

Hello?

 

[Armizael]

Hello?

Give them a call if you need immediate help.

 

[TheRoDent]

Hi

I recently had my fibre package approved and I need to connect the internet on a router I already own but I can’t find any documentation on what the WAN configuration should be, I know I’m supposed to use ‘[email protected]’ and my account password as the PPPoE details, but I’ve tried multiple configurations and I can’t get it to work

The PPPoE account details should be emailed to you once the PPPoE service is created, normally when the FNO informs us that the line is active/installed.

If you PM me your email or account number I can take a look for you.

 

[JustinSerf]

The PPPoE account details should be emailed to you once the PPPoE service is created, normally when the FNO informs us that the line is active/installed.

If you PM me your email or account number I can take a look for you.

My fibre line is installed and active. I called earlier today and was informed that the service is still being activated

 

[TheRoDent]

My fibre line is installed and active. I called earlier today and was informed that the service is still being activated

I see from what I'm guessing is the right ticket (because I don't have contact details for you) that Frogfoot hasn't yet confirmed that the line has been configured for CISP. Until they confirm that the PPPoE account details won't help you, and the team wouldn't have created the PPPoE account yet.

@CoolConnect please follow up. @JustinSerf please provide a ticket number or reference so that we can correctly identify who you are.

 

[JustinSerf]

I see from what I'm guessing is the right ticket (because I don't have contact details for you) that Frogfoot hasn't yet confirmed that the line has been configured for CISP. Until they confirm that the PPPoE account details won't help you, and the team wouldn't have created the PPPoE account yet.

@CoolConnect please follow up. @JustinSerf please provide a ticket number or reference so that we can correctly identify who you are.

I’ll give it another day before checking the status again and calling if necessary. I wasn’t given a rough timeframe on how long this last step will take

 

[TheRoDent]

I’ll give it another day before checking the status again and calling if necessary. I wasn’t given a rough timeframe on how long this last step will take

OK, if you'd like to engage with us again on MyBroadband, remember to quote a ticket reference, or PM an e-mail address, otherwise we don't know who you are.