RSAWEB issues - Cancellation and fibre operator switching

[rascal_gp]

Does anyone know who I could contact or email to find some sort of resolution with the problems I am having with RSAWEB.
What I thought would have been a simple task because I wouldn't be moving ISPs has turned out into a nightmare of double billing and refund requests that only end up as promises with nothing being done.

The Request:
Towards the end of March I requested a cancellation for Openserve and a new service with Vumatel to happen at the end of April (one month's cancellation notice for Openserve) so there would be little to none overlap of costs.

What happened.
RSAWEB activated Vumatel at the end of March and pro rata billed me for Mar + full for April with a delivery charge for nothing as I already have their free to use router + Openserve service.
A request for a refund was done on the 4th of April and I have been battling since. Come today I see since they have done their invoices for the next month I am being double billed again for May 2023 yet openserve is to be cancelled at the end of April. (Their cancellations department confirmed the cancellation). So I am not very confident that my next debit order will be correct to the just the Vumatel service.

Anyone who can assist? I am on the verge of just cancelling everything with RSAWEB and finding another ISP.

Thanks.

 

[newby_investor]

Honestly I've had it up to here with RSAWeb as well. Customer service is a joke, as is support (non-existent when you need it, you may as well just pray, it has about the same probability of getting your internet back online).

 

[CrypticZA]

Does anyone know who I could contact or email to find some sort of resolution with the problems I am having with RSAWEB.
What I thought would have been a simple task because I wouldn't be moving ISPs has turned out into a nightmare of double billing and refund requests that only end up as promises with nothing being done.

The Request:
Towards the end of March I requested a cancellation for Openserve and a new service with Vumatel to happen at the end of April (one month's cancellation notice for Openserve) so there would be little to none overlap of costs.

What happened.
RSAWEB activated Vumatel at the end of March and pro rata billed me for Mar + full for April with a delivery charge for nothing as I already have their free to use router + Openserve service.
A request for a refund was done on the 4th of April and I have been battling since. Come today I see since they have done their invoices for the next month I am being double billed again for May 2023 yet openserve is to be cancelled at the end of April. (Their cancellations department confirmed the cancellation). So I am not very confident that my next debit order will be correct to the just the Vumatel service.

Anyone who can assist? I am on the verge of just cancelling everything with RSAWEB and finding another ISP.

Thanks.

We have our business account with them at work, our contract ended with them and they took 5 months to change our contract to the new reduced fee... we were paying 5 x more because we signed a 3 year contract with them prior and they just hit us with a "the contract is being developed"... So paid 5x more for fibre for an extra 5 months...

Did we ever get any refund/money/credit back? Nope

So good luck

 

[Xyler]

I feel for you @rascal_gp, and if / when you come right please update us how you did it.

 

[Sir Peel-a-Lot]

I'm thinking of cancelling my fibre line with RSAWeb & moving to another provider as their prices are increasing next year by R150p/m, so emailed them to say I'm thinking of cancelling and moving to a new, more affordable provider, or asking if they can move me to a lower-priced package.

I was hoping to get some form of conversation going with one of their agents, you know, in the name of customer service, but instead what I received was an automated response saying we'll be cancelling your contract as of the end of Feb 2024. Just speechless.

Apparently you're not allowed to cancel your service with them and then take out a new order for a lower-priced package. This just smacks of money-grabbing greed.

Anyway, to OP, have you reached out to somebody like Wendy Knowler for advice and help on how to resolve?