RSAWEB Reviews

My experience with RSAWeb has been awful in every aspect and from every department.

1) I had to phone and beg them numerous time to activate my account. Then the router got "lost" after I took two days off work to sit at home and wait for its promised arrival.

2) A week later our internet went down, RSAWeb blame Fiber Hoods ,Fiber Hoods blame Vumatel, Vumatel just keep going in circles and eventually you get to a stage where you can't contact anyone. Eventually after reporting the fault about 20 times toe RSAWeb and over a period of 3 days I demanded to speak to a manager at Fiber Hoods (cause I could no longer deal with the incompetence at RSAWeb) who had the problem resolved in 10 minutes - turns out it was RSAWeb's issue. Absolutely shocking service!!!!!!!! 3 days and plenty of passing the buck for a problem that took 10 minutes to resolve. Absolutely pathetic!!!

3) The accounts department admit to capturing my bank details incorrectly and now want to deduct R2,969.91 from my account in one month because they *****ed up. I suggested they divide it by 6 and deduct the amount over the next 6 months (which i think is reasonable). This is the response I get: "The below payment plan is the only plan we are able to accommodate you with. The outstanding balance will need to be settled over 3months including your monthly charge. Please be advised that if you are not willing to accept the proposed payment plan, we will unfortunately have to suspend your services and hand your account over to legal."

THIS MUST BE BY FAR THE WORST SERVICE PROVIDER IN THE WORLD. PLEASE SAVE YOURSELF THE TRIP TO THE SEVENTH LEVEL OF HELL AND NEVER EVER USE THIS ISP!!!
 
Experience with RSAWeb has been horrendous to say the least.

I got a Fibre line (20mbps) installed by them at my residential premises on the Openserve network. Feb 2018 I logged the first ticket regarding extremely high latency.

Since the first ticket was logged, I've been tossed around the company like a hot potato, dealing with multiple "support agents", sometimes 3 different people in one day. None of these people can sort out the issue. Around March, they stopped responding to me via their support platform. Eventually (May) I managed to get to someone that seemed they are determined to sort out my faulty line, I had a bit of hope, but the new found hope soon disappeared when I realized they aren't doing anything about it.

All they were doing is telling me they tweaked a couple of settings and then requested that I do a test on the line. This happened numerous times and they will never follow up when I send them the proof / tests of the high latency. Only when I send them a couple more emails, they will respond after a couple of days again saying they made some changes. Same thing. Over and over and over again.

I get it. I work for a company as well that's extremely focused on revenue. I get that top management are deploying strategies to up customer retention and squeeze every last bit of cash out of them that they can, but honestly, if they just took an hour or two to actually send someone out to come fix the issue, I could have been a lifetime customer. I am now cancelling my services and will make sure that the public knows how they treat paying customers (luckily for me, I work as a digital marketer and it's pretty easy to get my review out there).

I advise anyone considering RSAWeb to stay as far away as possible.

P.S From my limited networking knowledge, I believe they are dealing with massive amounts of congestion on their network and they probably can't solve the issue by fixing routing (another side effect by maximizing paying clients vs upgrading their network and parting with money).

Hellopeter RSAweb review
 
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Thanks for the feedback guys. I'll be sure not to recommend RSAWeb to anyone.

Seems to be DSL = Telkom Internet and fibre = Cool Ideas these days for the best connection.
 
Does anyone still have the cancellation policy advertised at the time RSAWEB launched the Rain double data promo? I'm almost certain it was if one should cancel within 6 months you'd pay for the router or simply return the router. They're now saying its within 12 months or else pay R999 for cancellation within the 12 months.
 
Bionic said:
Sorry to bring up this thread again. I need an new ISP.Has RSAWEB improved? Their pricing is very competitive.
Click to expand...

I have some lines with ISPAfrika and they are closing their consumer division or something, so they recommend moving to RSAWeb. I've sent RSAWeb a few emails, and the service is beyond pathetic. I only got one garbled reply so I won't be moving to them.
 
Bionic said:
Sorry to bring up this thread again. I need an new ISP.Has RSAWEB improved? Their pricing is very competitive.
Click to expand...

Using them for my fibre since December 2019.
I had no reason to contact their support yet, apart from my line provider (Octotel) having cable breaks in the area.
Other than that, no issues and I'm extremely happy
 
I've had the same experience.

Octotel line.

Local speeds are fine.

International is 20% max of the line speed. They say upgrading won't help (awesome sales pitch, but appreciated nonetheless if true).

Support have had me do multiple speed tests as well as multiple all day testmynet sustained tests.

Every email gets a new Muppet who asks for / insists on a repeat of all tests I've just done. No accountability or follow on from any of previous agents.

Infuriating, and after 4 of those I just kinda gave up. Likely their intention from the start.

Stuck with them for now, as I can't rock the boat and change during the lockdown. Need to be connected (even if slow) for work.
 
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