rsaweb vs vumatel

[Posmansa]

for the past 3 months i've been battling with both rsaweb and vumatel, with a 20/20 line speed but on average getting 10/15 and a average local ping of 200ms (through the cpe so not the router). rsaweb sent out a technician who tested and stated in an email that there is a problem yet they cant find it and they blaming vumatel who in turn are blaming rsaweb. neither can work together to sort the problem out over 3 months. i can't cancel without a penalty as their terms (not shown on their website) state that they just have to provide an internet connection even if its not working properly.

 

[CrypticZA]

what does an MTR look like? both a local and an international one

 

[Posmansa]

terrible with skipping hops. i've resorted to ping plotter to find the issue, major ping sits with rsaweb but they deny even after their technician confirmed they blame vumatel and visa versa. im now getting packet loss on last mile for netflix and some other international sites. weird i can get full speed over wifi for torrents but anything else is sluggish

 

[CrypticZA]

Show examples here? Pingplotter is much better than via command prompt

 

[Posmansa]

these are tests

 

[CrypticZA]

these are tests

These tests show no issues, the latency is acceptable on final hops and there is no packet loss, the skipped hops just mean the router is not responding to pings which is normal.

 

[Posmansa]

im trying to find the new tests otherwise ill do new again at 2am and post them

 

[CrypticZA]

im trying to find the new tests otherwise ill do new again at 2am and post them

Another test you can do is downloading a VPN with local server (Warp is free) and try connect to it and see how things look.

Can be downloaded here: https://1.1.1.1/

And then the last other step you could do to test for packet loss on the line is doing an IPERF test however try everything else first.

Also make sure your network is secure, we previously a few years back had a simple password and our neighbour cracked it and was using our wifi so check on your router for devices connected etc.