Firstly, please don't bother with those completely unhelpful and useless "go to ADSL" comments. I have a local line fault in my house, and Telkom wasn't able to get an ADSL line working there. It's simply not an option for me at all.
Onto iBurst's rubbish service then.
1. I've not received a daily (Ha. Ha. Ha.) bandwidth usage email in about 4 or 5 months. This wouldn't be so bad, it's just that...
2. I can never view my bandwidth usage on iBurst's website, because either the login request times out, or I get one of those "This information is currently unavailable"-type messages. You know, the sort of "currently" that apparently means "forever".
3. I've allegedly been migrated to a New! Improved! Now slightly cheaper! subscription package, but I was billed the Old! More expensive! price this month. I'd love to check if I actually even have the 8GB of bandwidth I'm now supposedly getting, but...
[repeat]
When is iBurst planning on getting its collective **** together and providing a proper service to its customers? If I default on my payments for whatever reason, I've no doubt iBurst's spec ops team would be all over me, but apparently iBurst has a free card to defaulting on their service provision as often as they like. What's with that?
Onto iBurst's rubbish service then.
1. I've not received a daily (Ha. Ha. Ha.) bandwidth usage email in about 4 or 5 months. This wouldn't be so bad, it's just that...
2. I can never view my bandwidth usage on iBurst's website, because either the login request times out, or I get one of those "This information is currently unavailable"-type messages. You know, the sort of "currently" that apparently means "forever".
3. I've allegedly been migrated to a New! Improved! Now slightly cheaper! subscription package, but I was billed the Old! More expensive! price this month. I'd love to check if I actually even have the 8GB of bandwidth I'm now supposedly getting, but...
[repeat]
When is iBurst planning on getting its collective **** together and providing a proper service to its customers? If I default on my payments for whatever reason, I've no doubt iBurst's spec ops team would be all over me, but apparently iBurst has a free card to defaulting on their service provision as often as they like. What's with that?
.
