S5 peeling. The saga begins.

AstroTurf

AstroTurf

Lucky Shot
Joined
May 13, 2010
Messages
32,197
Reaction score
6,229
I recently noticed that my phone has started peeling already.

Nothing huge but at under 2 months old it is a bit disheartening and can simply not in my view fall under wear and tear.

I contacted Samsung about it yesterday and they called me back today.

The options they have given me:

I can take it in for assessment (around an hour drive there and an hour back again to do so).
They will not be able to repair it while I wait and can not give me an ETA.
I will have to go back and collect it once repaired.

They can collect it here, assess it then decide if they will repair under warranty.
They can not tell me if they will deliver it again or what delivery charges will be if they decide it's my fault.

I can book it in at a Vodacom shop.
I do not want to go this route due to all the issues and delays I have read about on this forum. I don't want to wait 3 months for my phone to be returned simply because of a back plate and usb cover that have sub standard plating and really do not trust techies to not screw it up in some other way.
 
Lol, but I thought that the screen warranty trumps builds quality... :p
 
Mike Hoxbig said:
Lol, but I thought that the screen warranty trumps builds quality... :p
Click to expand...

LOL, it does :) I can buy a back plate and usb thingy but I want them to fix it.
I don't see why I should sit with sub par manufacturing issues or pay to repair them myself.
 
Last edited:
Stick a band aid over it. Nobody will notice.
 
Well if it's really the end of the world and you can't wait, just buy a new back cover, they're like R100 from the Samsung shops, cheaper online.
 
semaphore said:
Ah okay, I See, while you at it though you should exchange for white or black:P Gold or disgusting.
Click to expand...

If they offered to exchange it I would be happy to do so but that offer has not come up.
I don't expect a full exchange and would be ok with it if they even just gave me a replacement back cover and usb cover.

I could put a new USB cover and back cover onto the phone without even taking the thing apart and in under 10 minutes.

The other thing that bothers me, I don't want the phone to be taken apart by someone that has certainly not had any great deal of experience with this brand of phone.

I don't like the white though and the black is not exactly what I would call pretty either (I don't like the silver on the front of the black, way to generic).
 
LOLs, a few weeks ago I said that Samsungs tend to peel and I was told I sweat acid and I must be too hard on my devices.

That seriously does suck. Whats worse is that it is not only on the back cover but also on the metal part around the phone so it is not just an isolated thing. If you get another S5 chances are it will happen again.

Samsung really need to improve their build quality.
 
Brawler said:
LOLs, a few weeks ago I said that Samsungs tend to peel and I was told I sweat acid and I must be too hard on my devices.

That seriously does suck. Whats worse is that it is not only on the back cover but also on the metal part around the phone so it is not just an isolated thing. If you get another S5 chances are it will happen again.

Samsung really need to improve their build quality.
Click to expand...

Yea, I remember some of that.

I was expecting this to eventually happen (based on several Galaxy phones) but not this soon.

As said, back covers are cheap and the USB cover is around R220 excl postage but why should I have to pay for any of this?
 
AstroTurf said:
As said, back covers are cheap and the USB cover is around R220 excl postage but why should I have to pay for any of this?
Click to expand...

You shouldn't. You should take it to Samsung and get it fixed or replaced for free, but you don't seem interested in doing that.
 
TJ99 said:
You shouldn't. You should take it to Samsung and get it fixed or replaced for free, but you don't seem interested in doing that.
Click to expand...

Only option they have given me is to take it in for an assesment with no guarantees on repairs.
It's 4 hours driving for a maybe.

The closest time to today that I will be able to do that is on Saturday 14'th.
If they don't give me a viable alternative by then I will drive there (and back and there again and back again).

I am not all that happy with 4 to 6 hours driving as well as time wasted and the lack of a phone that works with my watch till mine is maybe repaired.
 
Well there's always the Vodacom option, that's pretty convenient. There are horror stories but sometimes it works out well. I had my S3 back in less than 72 hours with a whole new motherboard fitted when the Sudden Death Syndrome struck.
 
TJ99 said:
Well there's always the Vodacom option, that's pretty convenient. There are horror stories but sometimes it works out well. I had my S3 back in less than 72 hours with a whole new motherboard fitted when the Sudden Death Syndrome struck.
Click to expand...

From what I have been reading here that is not an option for me as I got the phone online and it is apparently a different department.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X