SA Internet users - you do not get the speed you pay for

[jes]

It's official: you do not get the speed you pay for

A new academic study shows that South Africans do not get the speed which broadband providers are promising them

 

[MKFrost]

A good start would be the implementation of minimum standards for each category of service.

 

[Happy Camper]

As a fixed line ADSL user on a 2mb uncapped connection I completely agree, I am certainly not getting what I'm paying for! It's a ripoff in the first place to be paying close on R500pm for ADSL but then to not receive the goods as advertised is a royal PITA!

The most frustrating thing though is troubleshooting the connection, phone calls to Telkom and they tell you to call your ISP, phone the ISP and they say it's Telkom, it's like nobody wants to take responsibility for anything.

SA internet is a shambles, it's not reliable at all. And did I mention it's ****ING expensive?

 

[Beri]

Do they not advertise the speeds as "up to"\

 

[GoofySmurf]

I get full speed but that's only because I use a vpn to bypass their shaping. I am paying for a uncapped unshapped account thought the irony....

 

[atomcrusher]

Do they not advertise the speeds as "up to"\

Yes they do, but I would prefer they change this to "not less than 'x' mbps"

 

[Allin]

Hundreds of words - no numbers. Fail

 

[jboyx989]

Why did they not give us the actual results?

 

[Necuno]

I feel informed.

 

[Fudzy]

Why did they not give us the actual results?

You have to pay for it.

 

[McGuywer]

Hundreds of words - no numbers. Fail

I agree. Good point.

 

[Fudzy]

I don't really see the point of this article or the research paper really, it's been an issue in the international broadband for years:

https://www.google.co.za/search?q=internet+speed+not+getting+what+you+pay+for

 

[TrueSeeker]

Well... doh... If I got what I was paying for then I would have 2x multiplexed 60mpbs+ fiber optic lines uncapped, unshaped, un-throttled and more TV channels than DSTV offers + HD sports, movies, series, etc. With a voip based telephone service included.

All this posing just assumes we do not know what is going on in the world.

 

[MickeyD]

Yes they do, but I would prefer they change this to "not less than 'x' mbps"

They do. And if you can provide proof that your DSL rate was lower than the minimum then you should be refunded. The difficulty here is also proving that it was not your ISP's fault!



http://residential.telkom.co.za/broadband-internet/broadband_services/adsl/dslaccesonly.html

 

[Fudzy]

Hang on a sec, was this the bunch that were offering an S3 as a prize for running speed tests?

 

[MickeyD]

Hang on a sec, was this the bunch that were offering an S3 as a prize for running speed tests?

Yes.

 

[Fudzy]

Yes.

Who won? Bloody cheeky only providing some of the information to us considering we were the guinea pigs.

 

[Rocket-Boy]

Hang on a sec, was this the bunch that were offering an S3 as a prize for running speed tests?

I doubt it. They were offering a netgear router on these forums with a modded firmware that monitored your home dsl connection for a period of a few months. I had the router at home so my line stats would be included. There were no speed tests requested that I know of.

 

[Rocket-Boy]

http://projectbismark.net/
This was the monitoring system.

 

[stricken]

YAY... ANOTHER REPORT...

Why don't we just throw that report on the pile and carry on doing sweet blowall...