Sign up with GoogleThere is clearly a lot of emotion involved here. Replies are not well thought-out, hurried. Reminds me a bit of myself, though.
The problem is when technically minded people become business owners. Communication skills are not their strong point.
The problem is two things:
1. sawireless comes accross as unprofessional. Take it as it comes, mr but unfortunately your posting style has jsut cost you a buch of potential customers. Every single service provider have complaints. Keep things in perspective when you reply to customers in public forums.
2. There's been a subtle spat between sawireless and WiFibre. WiFibre came across as the more mature, more knowleadgeable, more dependable service provider. Tip of hat to WiFibre for grabbing the opportunity - evil as it is I would in this case rather give him my money.
Regarding the OP's actual original issue: sawireless needs to learn to balance things. New customers vs existing customers with complaints. Do not outgrow your own abilities to support your customers, because that equates that you forget that you provide a [subscription] service (return-customer business model as opposed to selling goods). In short: Don't let your customers get so frustrated that they start posing complaints on the forums.
