Sage VIP payroll premier - network share / software problem?

[[OUPA]MrNutz]

I hope someone with VIP premier experience can add a bit of 2c.

Setup:

Win2k8r2 server (hyperV) with VIP installed. Domain security credentials for ladies on premier folder (full control).
2 Desktop pcs (win7pro32bit sp1) , gig ethernet. mapped drive Z: at startup to map to server (works fine) + 1 laptop .. (same hardware specs).

Problem:

VIP is started with a network shortcut wrun32.exe -x -y -x blah blah and starting location on Z:
At random intervals after FIRST access , the client pcs cannot start VIP , due to some license accessing "issue".
after this message , drive Z: , is not accessible , but still "mapped".
if you restart , all is OK *ONLY* for the first time that the VIP application is started.

laptop user doesn't experience problems , server side loads fine too.

We have excluded in the antivirus the folders / shares , and also played with ip instead of name for host - no diff.
Windows have been updated on all clients and server to cover that angle. Antivirus & Firewalls disabled or excluded don't make any diffs. Duplex speeds on NICS don't help. .NET and JAVA is updated .

Normal outlook and document server network layer connections are stable. Deleting and re-creating the share , even with different name , doesn't help. I have moved the hyperV to another physical host to eliminate faulty Serverside NIC as a problem , no diff.

SAN integrity is fine , and hyperv image has been OK'ed for chkdsk.

So at this point in time - i'm stuck

any ideas before i let them teamviewer?

 

[The_Unbeliever]

Permissions of folder/services all correct, I presume?

 

[HavocXphere]

Phone VIP?

Their support is OK.

 

[crazyjakes]

You can phone the Technical Support team for Sage VIP on 012 420 7379 (Technical Queries only)

 

[[OUPA]MrNutz]

You can phone the Technical Support team for Sage VIP on 012 420 7379 (Technical Queries only)

We are going to do a teamviewer session later today/tomorrow. As to folder permissions , they are fine , the 1st bootup works 95% of the time , its only when the client exits the program and tries to reconnect that this access is a problem.

Full control and full access on folder for all users.

 

[irBosOtter]

Our setup:

Shortcut target: W:\Premier\wrun32.exe -s -c cblconfi VIPSAL.ACU
Start in: W:\Premier

Or drive is mapped as W drive for the users

Just make sure that "Start in" is pointing to the correct location on the shortcut you created.
Also copying the shortcut from one pc to the next does not work, you need to create the shortcut from scratch for every user if you haven't done that wit the initial setup. (Or so our desktop support tells me)

Softline is installed on the following location for us on the server:
v:\SoftlineVIP\
The folder we shared is:
v:\softlineVIP\Payroll\ Shared as "VIP Payroll" with full share permissions to the group of payroll users.
The same group has full access the the v:\SoftineVIP\ folder and all sub folders.

Our server has a strange issue where one cannot access "Share and Storage Manager"
A reboot solves the problem, then 3 days later the issue is back. So I setup a task to reboot the server every second night lol

 

[[OUPA]MrNutz]

I've recreated the shortcuts last week (shortcut is correct with switches/flags etc) and also new drive mapping to another letter. Used IP also instead of server name ; no diff

We are going to test after work how the domain admin account performs vs domain user account.
If domain admin account works fine , its a permission thing (delete and recreate the access rights).

We have also found that after 3-4 days , the payroll server requires a reboot , VIP tends to pop some "COBOL" errors , but a reboot of the server fixes this.

Its only the access/startup problem of VIP at the 2 desktop clients that is a problem. The laptop user doesn't have any problem and neither do i on my pc , which has the domain admin acc.

...shall report back when VIP have TV'ed or we have played with admin access later...

Our setup:

Shortcut target: W:\Premier\wrun32.exe -s -c cblconfi VIPSAL.ACU
Start in: W:\Premier

Or drive is mapped as W drive for the users

Just make sure that "Start in" is pointing to the correct location on the shortcut you created.
Also copying the shortcut from one pc to the next does not work, you need to create the shortcut from scratch for every user if you haven't done that wit the initial setup. (Or so our desktop support tells me)

Softline is installed on the following location for us on the server:
v:\SoftlineVIP\
The folder we shared is:
v:\softlineVIP\Payroll\ Shared as "VIP Payroll" with full share permissions to the group of payroll users.
The same group has full access the the v:\SoftineVIP\ folder and all sub folders.

Our server has a strange issue where one cannot access "Share and Storage Manager"
A reboot solves the problem, then 3 days later the issue is back. So I setup a task to reboot the server every second night lol

 

[[OUPA]MrNutz]

Yay - seems solved


* cblconfi had a 256 parameter instead of 1024 , thus concurrent access would be a problem.
* also they enabled DEP on server and clients to exclude the wrun32.exe

Tested all around , starts every time without problems or errors.

Thumbs up for ESS support @ VIP!!

 

[tobymakx]

Yay - seems solved


* cblconfi had a 256 parameter instead of 1024 , thus concurrent access would be a problem.
* also they enabled DEP on server and clients to exclude the wrun32.exe

Tested all around , starts every time without problems or errors.

Thumbs up for ESS support @ VIP!!

Hello ,
Please am having same issue with my Sage Payroll , could you please provide contact for me in this and i would also like to know if the issue did not occur again.

 

[tobymakx]

@ MrNutz,
Could please help with the sage support guys that helped resolve this issue. Am having same challenge as well.
Your assistance will be highly appreciated.

THank you.

 

[Drake2007]

@ MrNutz,
Could please help with the sage support guys that helped resolve this issue. Am having same challenge as well.
Your assistance will be highly appreciated.

THank you.

# 3

# years

# later!