zerofivetwosix
Active Member
I recently signed up for SAINET's SMART-5 package. This package is sold under the pretense that you can use either 1GB 3G or 5GB ADSL or a combination thereof.
How I understood it works is that you get an overall usage allowance of 5GB and you ADSL eats into the Data Allowance at a ratio of 1:1 and the 3G eats into the Data Allowance at a ration of 5:1, as the product name suggests.
To my surprise after the first week, I found the data usage on 3G to be alot higher than that, for example, a total 16MB Actual Usage should of eaten 80MB of my overall usage allowance, but in fact it had eaten 109MB.
I queried this with SAINET and after much frustration this was the response:
"Hi
About your query on the smart account. I have received the following information from our Administrators
the ratio is 6.83:1
109/16 = 6.81 ( close enough give or take couple bytes )
its not 5:1
There you go"
This to me is blatant false advertising, because if I were to only use 3G I would only get 732MB and not the advertised 1GB.
Is anyone else experiencing a similar issue with them?
How I understood it works is that you get an overall usage allowance of 5GB and you ADSL eats into the Data Allowance at a ratio of 1:1 and the 3G eats into the Data Allowance at a ration of 5:1, as the product name suggests.
To my surprise after the first week, I found the data usage on 3G to be alot higher than that, for example, a total 16MB Actual Usage should of eaten 80MB of my overall usage allowance, but in fact it had eaten 109MB.
I queried this with SAINET and after much frustration this was the response:
"Hi
About your query on the smart account. I have received the following information from our Administrators
the ratio is 6.83:1
109/16 = 6.81 ( close enough give or take couple bytes )
its not 5:1
There you go"
This to me is blatant false advertising, because if I were to only use 3G I would only get 732MB and not the advertised 1GB.
Is anyone else experiencing a similar issue with them?