SAIX and IS Peering Problems?

MrGray

MrGray

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Our ISP today informed us that the degraded bandwidth problems we've been experiencing are due to extreme congestion on the link between SAIX and IS, especially during office hours.

Has anyone else experienced problems due to this? It seems to affect outgoing traffic from IS to SAIX more than the other way around. This has gradually been getting worse over the last week.

Is this the SAIX/IS peering issue raising it's head again? Does anyone know what's going on with this?
 
I think there is a pending court case regarding this peering link - Telkom refuses to honour their part of peering agreement.
 
Franna said:
I think there is a pending court case regarding this peering link - Telkom refuses to honour their part of peering agreement.
Click to expand...

I have the same information from IS - they have taken Telkom to court over the peering problems.

My connection to IS from SAIX today "peaks" at 3kb/s - soon have to "upgrade" to dial up just to get some work done...
 
As I understand it, it boils down to Telkom telling IS that because IS were so successfull in selling Telkoms overpriced ADSL to their clients, they have to buy more bandwidth from Telkom.

Why? The ADSL clients are all accessing their email & other services from the SAIX network on the IS servers. This load is clogging the peering link - and Telkom says it is not their problem.
 
That would in my book be considered very uncompetitive. Mweb is driving the Telscums ADSL connectivity madly and the scummy ones raise their noses to Mweb and refuse to increase the data-throughput. This may just force MWEB to move all their servers onto SAIX, which would seem to be highly innefficent in handling the load.
 
In their own interests, IS need to handle this properly - pay for the damn upgrade, and carry on with the court case. At this point, we may have no choice but to cancel our server at IS and move it to SAIX, just so our clients can use our web site!

Come on IS, do something now.
 
Moederloos said:
In their own interests, IS need to handle this properly - pay for the damn upgrade, and carry on with the court case. At this point, we may have no choice but to cancel our server at IS and move it to SAIX, just so our clients can use our web site!

Come on IS, do something now.
Click to expand...

Yeah. Just for over a few million. You seem to not realise that SAIX refuse to upgrade the link.
 
Mweh. Or it's simply Telkom trying to make more money as usual.

This raise a very interesting question I have been thinking on for a while ever since the SNO was announced.

A contract is a legal document signed by two (or more) parties. In this case, I'm referring to the contract signed between you (the consumer) and Telkom (the service provider). Consumer may mean single entity or person (like little you), or multiple entities or persons (such as an ISP).

If one party defaults on the contract, for example, the consumer fails to pay for the use of the line, then the service provider is entitled to terminate the contract and recover any outstanding fees. Am I correct?

Also, if one party decides to amend the contract from time to time without notifying the other party of said changes, so that the contract is in the amender's favour, and removes some basic rights from the other party, is this breach of contract? Even if it is stipulated on the contract that it may be amended from time to time without notifications?

Now, to take it one step further : if the service provider is defaulting, for example, failing to deliver on services promised (like promising fast speeds or reliable transfer rates) then are you, as customer, entitled to terminate the contract from your side without any penalties? (Like terminating the contract in the middle of the month, and paying for only what you've used without having to pay for a full month's usage).

Now, the service provider acknowledges that ADSL can be used for multimedia and video streaming, amongst others, as stated in their advertisements. Now you, the consumer, is downloading video from a teleconference, or, say, NASA, for educational purposes. Halfway through the video, you hit your cap limit big-time and the ADSL link is now useless. Is this defaulting on the service provider's part? You, as consumer, are using the service for what it was intended for, and because of that, you are penalized for said usage, by having a cap enforced on you.

--------
Ok, I'm finished. That's the way I'm thinking after reading some of the posts regarding consumer rights violations and others.


Regards

Librarian
 
Many of our subscribers have experienced a degraded service over the last couple of weeks. They can access some websites/services, others they can't.
 
My information is that some months ago IS did pay and get the link upgraded, but it did not last long. I expect they don't have the budget to cary on doing that. We have constant problems with it, which is why we use a UUNET uncapped account for local access.

ISP peering needs to regulated by ICASA in the same way that they regulate the interconnects between the cell companies and Telkom.
 
This debacle has been going on for months now and i can only seeing I.S being the looser with the corporates leaving them for SAIX based services .....
 
Well we cannot continue like this - we use an ISP which has IS as their upstream provider and the situation is now untenable. Remote users on non-IS networks can barely connect to our websites or mail servers, whereas other remote users using IS based providers have no problem at all. Our clients do not care or understand about the problem so we are now forced to move from IS, like it or not, and will be doing so in the next few days at a large cost to us in both money and time.
 
I agree with you, our company is being hosted on an Mweb domain and it effects us terribly, try and get into the Absa website if you can.
 
Peering between service providers are often done with a handshake only, as the providers realize the value of fast and reliable acces between each other. In this instance SAIX customers are raping the throughput to IS and this has resulted in the degredation of services. IS has increased the peering before but SAIX on the other hand flatly refuses to ad more b/w on their side. I suffer from the effects of this everyday as I suspect there is some form of packetshaping happening at the moment on one or both sides from Monday to Friday at exactly 08:00 my ping on my IS Business ADSL goes from 30ms to 200ms and stays there exactly until 17:00 when there is a brief disconnect and the ping is back to normal.....

For once IS is not to blame and I hope those fools at SAIX will start contributing in this area. Good news for any IS ADSL users though over the next 3 weeks International bandwidth will be increased by 20MB a week :D This means a dedicated pipe of 220MB for ADSL users :D

And if you want to know the contention ratio = 15:1
 
Hellboy said:
Peering between service providers are often done with a handshake only, as the providers realize the value of fast and reliable acces between each other. In this instance SAIX customers are raping the throughput to IS and this has resulted in the degredation of services. IS has increased the peering before but SAIX on the other hand flatly refuses to ad more b/w on their side. I suffer from the effects of this everyday as I suspect there is some form of packetshaping happening at the moment on one or both sides from Monday to Friday at exactly 08:00 my ping on my IS Business ADSL goes from 30ms to 200ms and stays there exactly until 17:00 when there is a brief disconnect and the ping is back to normal.....

For once IS is not to blame and I hope those fools at SAIX will start contributing in this area. Good news for any IS ADSL users though over the next 3 weeks International bandwidth will be increased by 20MB a week :D This means a dedicated pipe of 220MB for ADSL users :D

And if you want to know the contention ratio = 15:1
Click to expand...

It is very sad to see the biggest corpporate isp being f@3ked by a monopoly. However, our clients do not care about or understand the reasons for the problem, they just want to access our site. So, in the end, "they" will win more customers, at the expense of IS.
 
Moederloos said:
It is very sad to see the biggest corpporate isp being f@3ked by a monopoly. However, our clients do not care about or understand the reasons for the problem, they just want to access our site. So, in the end, "they" will win more customers, at the expense of IS.
Click to expand...

Which is probably what they are trying to.......
 
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