SAIX cuts off Outlook Mail Sending

G

grahambell

Active Member
Joined
Aug 6, 2003
Messages
93
Reaction score
0
Location
Cape Town
Be aware of what saix has just implemented.
I'll take you through the story.
I have two computers on my LAN both configured identically with XP with a switch connected to an adsl Netgear router
On Wednesday evening I noted that I couldn't send mail on my No 1 machine but I could receive.
Browsing and downloading files all 100%
The mail on my second machine was unaffected
I tried everything to get in going, eventually I phoned Worldonline my isp and advised them of the error code 0x800CCC69.
The 2nd level techi advised that it was a Microsoft problem and to phone them.
Microsoft advised that they no longer supported OEM versions of XP and I should contact my supplier of the PC.
I had my P4 machine configured and built to my spec by StarLAN here in Cape Town.
After some time on the phone with StarLan they were equally puzzled and suggested that I bring the machine into their offices.
On plugging into their network, also adsl based, it worked fine after changing ip addresses.
Strange !!!!!!
Back to my LAN and..you guess it, it didn't work, then on a hunch I tried testing Outlook on my backup dialup link.
You guessed right again..it worked.
So now we have the near impossible situation......

Now those of you who are still with me, it gets real interesting. (If you are a techi nerd)
On the Tuesday I had looked at some archived ZIP files from 1997 that had been copied across from an old machine in the ZIP format.
On Wednesday am AVG had run and picked up the WM/ConceptA virus on 4 of the files and healed them.
But before then it had obviuosly got hold of my machine and sent out a whole bunch of mail.
Saix saw this and then black listed my machine name.
When my machine name was put on a different LAN of StarLan, with a different routing, the black listing didn't apply and obviuosly when I was dialing up saix wasn't involved.
I have changed my computer name and I am again operational.
Thanks to Hans and Eddy from Starlan for resolving this obtuse problem.......(I can't speak too highly of the support that they gave me. If you want a PC in the Cape Town area and want the best support give Hans a call at 975 5040)

The point of this story is that Saix didn't advise Worldonline or myself of the blacklisting and we were all left to resolve a very difficult problem on our own. Apparently according to Worldonline, Saix have just instituted this blacklisting policy.
Good one Telkom.....just stick your subscriber in the eye and carry on making your monopoly profits

----
gb
----
 
Hi Mr Bell,

I have the same problem.

I cannot use my mail program called Mozilla Thunderbird to send mail. I get this message, "An error occured while sending mail. The server responded:Error:550 Open relay ref:32.Please check the message and try again"
I can receive mail on Thunderbird.

So Im using the dodgy Outlook Express, known wordwide as the No1 mass virus spreader. But Im forced to. Even though settings are identical on both setups, Thunderbird cannot log onto the mail server. So maybe our problem is related. My ISP is MWeb.


<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
BTTB, that error sounds like a different problem. Most likley you are using the wrong smtp server address for sending email.
 
Hi asmith. Thats what I thought too. I have tried several smtp servers.
I am with MWeb and their smtp server is smtp.mweb.co.za. When I contacted the support people at MWeb they also gave me other smtp's to try. The guy gave up on me and couldnt resolve the problem. I personally think Thunderbird is a bit gimpy. The reason I say this is over and above this new error, it will lose its profile if is open and the machine is "hard reset" or power failure.
Cant say I am all to happy using Outlook Express, but at least it works fine and on the same settings that Thunderbird wont work on.

[8D]

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
I used Thunderbird on my ADSL connection and it worked fine. If you want to avoid MS, try Pegasus mail...

Cheers
Antowan

He who does not understand the value of war at the right time, cannot comprehend the value of life at any time - Anonymous
 
Hi Antowan,

Its not that I dont want to use MS. At the time I thought it just safer as most Virii target Outlook Express's Address Book and IE's vulnerabilities.
It's just that Thunderbird was working fine for months up until about the time the poster of this thread mentioned above. Never had a problem up until now. So Im confused. I even deleted everything and set it up again, but to no avail.

Seems like I will just stay with Outlook Express for mail and Firefox for browsing.

Cheers.
Later,
BTTB

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
SMTP server settings in Thuderbird are confusing and its on their list of things to improve. Its quite likely the change you thought you were making were not taking effect.
 
Ok, that is probably it. As I cant beleive that smtp.mweb.co.za default port in outlook works, but not on thunderbird. Maybe I should try older version. 0.4 instead of the 0.5 im using now.

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
I would stay with 0.5, just check the settings (they are the same in 0.4 anyhow)
Tools/Account Settings
Select server setings under the account you are using
Click Advanced
Click the SMTP tab
Make sure the correct server is selected in the list.

If the server is not in the list, first goto the Outgoing SMTP server option in the left and set it there.
 
I have done that several times. The settings are correct.
I will fiddle a while longer, but Im going to use OE so long.

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
Why don't you guys try plain ol' Mozilla (http://www.mozilla.org) for Mail and Web? It's basically the same thing as Firefox and Thunderbird but just has a lot more bugs ironed out! I haven't tested it out in your circumstances because i don't use Telkom as an ISP, but everything should work and it will be exponentially better than IE or OE could ever be! Hope this helps.

To repeat what others have said, requires education; to challenge it, requires brains.
 
TELKOM SUPPOT NEEDS TO CATCH A WAKE UP.

thanks to THIS forum I was able to solve the dreaded 550: Relay problem.
logged it 4 days ago with telkom. they've never heard of the problem.
logged it again 3 days ago. they gave me another reference number. I think they get paid to give them out.
today, it got critical, 4 days without being able to send mail and my business is down the tubes... tried sending as a variety of email addresses all give the same problem.
Tried outlook express. it gave me
550 relay with error response 0x800CCC69... then I twigged, it had nothing to do with my setup. reinstalling outlook was a waste of time. reinstalling outlook express was a waste of time. restoring my pc to a previous checkpoint was a waste of time.

RESULT:
* This is not a Windows problem
* This is not a Microsoft problem
* This is a ISP / SAIX problem. there server is checking the hostname and blocking hosts it doesn't like.!!!!! May all spammers rot in hell.

SOLUTION
* Change the PC name. 20 seconds and one reboot later...

Give me a telkom support person and I'll show you an (&*^#@$iot
 
I'm not sure how Telkom is implementing it.

But I doubt if computer names are a very good way for blocking spam.

Firstly, it is VERY easy to change

Secondly, computer names are not unique by a long way. Seems as if people on this list were blocked because of duplicate names being "guilty without trial"

Lastly, It is easy to mail using a different identifier than a computer name. I guess many of the virii etc are using such systems. Which reminds me - I will have to do a little bit of coding in my bulk mailer to randomise the identifying strings - yes, I do bulk mailing to clients & associates.





South Africa needs World Class Broadband at World Competitive Prices.
 
if your doing bulk mailing for your clients and associates then why do you need to randomize your id?

i'm the gingerbread man!
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by sss</i>
<br />if your doing bulk mailing for your clients and associates then why do you need to randomize your id?

i'm the gingerbread man!
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Very easy to explain: The problem of SAIX banning mail on computer names. Seems as if they have an algorithm counting the number of mails per period from a computername to decide spam or ham.

South Africa needs World Class Broadband at World Competitive Prices.
 
grahambell said:
Be aware of what saix has just implemented.
I'll take you through the story.
I have two computers on my LAN both configured identically with XP with a switch connected to an adsl Netgear router
On Wednesday evening I noted that I couldn't send mail on my No 1 machine but I could receive.
Browsing and downloading files all 100%
The mail on my second machine was unaffected
I tried everything to get in going, eventually I phoned Worldonline my isp and advised them of the error code 0x800CCC69.
The 2nd level techi advised that it was a Microsoft problem and to phone them.
Microsoft advised that they no longer supported OEM versions of XP and I should contact my supplier of the PC.
I had my P4 machine configured and built to my spec by StarLAN here in Cape Town.
After some time on the phone with StarLan they were equally puzzled and suggested that I bring the machine into their offices.
On plugging into their network, also adsl based, it worked fine after changing ip addresses.
Strange !!!!!!
Back to my LAN and..you guess it, it didn't work, then on a hunch I tried testing Outlook on my backup dialup link.
You guessed right again..it worked.
So now we have the near impossible situation......

Now those of you who are still with me, it gets real interesting. (If you are a techi nerd)
On the Tuesday I had looked at some archived ZIP files from 1997 that had been copied across from an old machine in the ZIP format.
On Wednesday am AVG had run and picked up the WM/ConceptA virus on 4 of the files and healed them.
But before then it had obviuosly got hold of my machine and sent out a whole bunch of mail.
Saix saw this and then black listed my machine name.
When my machine name was put on a different LAN of StarLan, with a different routing, the black listing didn't apply and obviuosly when I was dialing up saix wasn't involved.
I have changed my computer name and I am again operational.
Thanks to Hans and Eddy from Starlan for resolving this obtuse problem.......(I can't speak too highly of the support that they gave me. If you want a PC in the Cape Town area and want the best support give Hans a call at 975 5040)

The point of this story is that Saix didn't advise Worldonline or myself of the blacklisting and we were all left to resolve a very difficult problem on our own. Apparently according to Worldonline, Saix have just instituted this blacklisting policy.
Good one Telkom.....just stick your subscriber in the eye and carry on making your monopoly profits

----
gb
----
Click to expand...


Had the same problem


http://www.pcbuyersguide.co.za/showthread.php?t=1141&page=1&pp=10
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X