SAIX email delays / issues

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celestialnavigator

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No Email via SAIX network to Verizon Network

For the last 36 hours we are not getting any email via Saix to the Verizon network. Not failure to deliver reports .... I have emailed serveral clients via and they have not received their mails yet ....

Found this so far for anyone else that is also wondering what is going on:

Point of Impact: Gallo Manor - Johannesburg SAIX
Severity: Critical
Attending: Telkom Engineers
Additional Information: We currently experiencing problems with SAIX. They have experienced major cable breaks on their network which is affecting traffic from Cape Town and Johannesburg aswell as their SMTP servers.

Shaun
 
I called Verison yesterday and they said it was something to do with the SAIX SMTP host.
 
There's still problems:

Dear Network Notice Subscriber

The following notice has been UPDATED.

TIME: 29 Jun 2006 8:40:21 AM
ADDITIONAL: We are still investigating together with Saix noc team and will update as soon as we can.We apologizes for the any inconvenience caused.

POINTS OF IMPACT:
Gallo Manor - Johannesburg
SAIX

OPENING TIME: 28 Jun 2006 2:31:04 PM
CAUSE OF PROBLEM: High Latency
SYMPTOMS EXPERIENCED: High Latency
SEVERITY: Critical
STATUS: Attending
ATTENDING: Telkom Engineers
ADDITIONAL: We currently experiencing problems with SAIX. They have experienced major cable breaks on their network which is affecting traffic from Cape Town and Johannesburg aswell as their SMTP servers.
 
We are also experiencing failures via saix

Is there any more info ON SYNC PROBLEMS AND SAIX e-mail failures?

On a new 1MB ADSL line (since 7 June 2006) we have also experienced intermittent adsl problems that have left us having to restart the router sometimes many times per day

can run fine for 5 days - then suddenly lose internet feed as often as every 3 minutes

the line doesn't drop and we have a log of errors and reports to adsl fault centre, but they seem clueless

we have now got them to change the port on the dslam - and only two sync problems since (yesterday July 02 2006)


Anyone else had this? - how did you get it sorted?
 
Last edited:
Did this get resolved??
My international hosting server has not been receiving mail from ctb-mesg9.saix.net - all mail is being delayed by up to 6 days and i have clients climbing down my throat...

And the "Its Telskums fault" line aint working to calm them down :mad:
 
Last edited:
anybody else having problems with mail taking FOREVER to be delivered through smtp.saix.net again today??? :mad:
 
ambo said:
Did this get resolved??
My international hosting server has not been receiving mail from ctb-mesg9.saix.net - all mail is being delayed by up to 6 days and i have clients climbing down my throat...

And the "Its Telskums fault" line aint working to calm them down :mad:
Click to expand...

well saix = telkom.

but according to them its been resolved, but this side its also very slow. i've printed one of my emails and given to a driver to take to local post office to post it.... will give feedback whether the email or snailmail arrives first at the building next door to me....
 
It would be great if SAIX had an RSS feed on their network failures... (joke)

Guys... instead of sending your mail through SAIX's smtp server, why dont you set ur mail servers to send it direct, it might take longer if the destination is abroad, but it will save you half the ****e.
 
BradDC said:
It would be great if SAIX had an RSS feed on their network failures... (joke)

Guys... instead of sending your mail through SAIX's smtp server, why dont you set ur mail servers to send it direct, it might take longer if the destination is abroad, but it will save you half the ****e.
Click to expand...

i spoke to saix now and they havnt received any complaints or information etc as of yet...
 
BradDC said:
instead of sending your mail through SAIX's smtp server, why dont you set ur mail servers to send it direct
Click to expand...
Well - because if you on ADSL or dial-up your IP address is blacklisted - and you have a very high chance of ending up in a spam can.
And if you have an overseas hosting server - then even if you send mail via that server it gets rejected by many badly set up local mail servers that will not accept mail that starts in SA and goes via an overseas SMTP AUTH'ed server.
 
Im pretty sure SAIX's smtp server would incorperate the blocking standard blacklisted IP addresses and wouldnt accept mail if you where blacklisted.

As for smtp-auth... http://en.wikipedia.org/wiki/SMTP-AUTH
its hardly used, and not exactly effective.


ambo said:
Well - because if you on ADSL or dial-up your IP address is blacklisted - and you have a very high chance of ending up in a spam can.
And if you have an overseas hosting server - then even if you send mail via that server it gets rejected by many badly set up local mail servers that will not accept mail that starts in SA and goes via an overseas SMTP AUTH'ed server.
Click to expand...
 
We also got problems with clients sending mail and we not recieving the mail they sent. Our internet also goes down alot every view minutes, like msn sign's out and the websites times out or we cant send or recieve emails.
 
BradDC said:
Im pretty sure SAIX's smtp server would incorperate the blocking standard blacklisted IP addresses and wouldnt accept mail if you where blacklisted.

As for smtp-auth... http://en.wikipedia.org/wiki/SMTP-AUTH
its hardly used, and not exactly effective.
Click to expand...

No he's right, test your telkom ADSL IP against any blacklist, it'll come up as blocked... sending direct really isn't an option... we know because we had a bunch of clients servers setup as SMTP servers, but had to change it because of SPAM black lists.
 
Ok, i agree, ur right, never had problems before in SA with blacklisted IP....
Its just evil. The Q... surely not all IP's are blacklisted? By default a Mail Server will accept mail from any IP address unless that address is blacklisted... and the main blacklisting database i know of (spamhaus) doesnt have that many entries of telkom.

http://www.spamhaus.org/sbl/listings.lasso?isp=telkom.co.za
http://www.spamhaus.org/sbl/listings.lasso?isp=saix.net

Carlhead said:
No he's right, test your telkom ADSL IP against any blacklist, it'll come up as blocked... sending direct really isn't an option... we know because we had a bunch of clients servers setup as SMTP servers, but had to change it because of SPAM black lists.
Click to expand...
 
BradDC said:
Ok, i agree, ur right, never had problems before in SA with blacklisted IP....
Its just evil. The Q... surely not all IP's are blacklisted? By default a Mail Server will accept mail from any IP address unless that address is blacklisted... and the main blacklisting database i know of (spamhaus) doesnt have that many entries of telkom.

http://www.spamhaus.org/sbl/listings.lasso?isp=telkom.co.za
http://www.spamhaus.org/sbl/listings.lasso?isp=saix.net
Click to expand...

Not sure, as far as I could figure some block IP ranges others just block addresses that they have received from before.
 
Carlhead said:
No he's right, test your telkom ADSL IP against any blacklist, it'll come up as blocked... sending direct really isn't an option... we know because we had a bunch of clients servers setup as SMTP servers, but had to change it because of SPAM black lists.
Click to expand...

ja you can forget about trying to deliver directly. it will take about 10 attempts per email on average, and as you say about half will never be delivered for various reasons. only use that when saix is completely down like we had about 3 weeks ago.
 
albert123 said:
ja you can forget about trying to deliver directly. it will take about 10 attempts per email on average, and as you say about half will never be delivered for various reasons. only use that when saix is completely down like we had about 3 weeks ago.
Click to expand...

Or you can get a decent ISP that will let you send though thier SMTP server ;)
 
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