Question: Who would you like to have on your side when problems arise? Telkom/SAIX aka Guys who dont give jack/perhaps dont know jack and allways taking their time to fix problems or IS who actually know whats going on and actually inform all their resellers via email 90% of the time before problems arise.
Lets face it, when unpredictable issues arise, you want the smarter guys on your side. Whenever something breaks, no matter how much money you got, it will still break, since its a unavoidable unpredictable issue.
This same issue is part of choosing an ISP reseller who can offer straight-up honest and reliable feedback when problems arise. This is perhaps one of the bigger differences between resellers in SA atm, since everyone either resell SAIX or IS, it all comes down to who knows more about the underlying issues and who will be able to give the most direct resolution.
Lets face it, when unpredictable issues arise, you want the smarter guys on your side. Whenever something breaks, no matter how much money you got, it will still break, since its a unavoidable unpredictable issue.
This same issue is part of choosing an ISP reseller who can offer straight-up honest and reliable feedback when problems arise. This is perhaps one of the bigger differences between resellers in SA atm, since everyone either resell SAIX or IS, it all comes down to who knows more about the underlying issues and who will be able to give the most direct resolution.