1. Log your exchange / return request on the website or app
Login to your Takealot account on the website or app and initiate the exchange or return process by completing the online request form.
Click
here to log your exchange or return now.
2. Prepare the return parcel
Pack the product in its original packaging (if you still have it), and into a shipping box or other packaging to protect the products during transit. Remember that if you are returning a product because you changed your mind, you must have the original product packaging – which must be intact and undamaged (but you do not have to have the original shipping packaging). Unboxed Deals have slightly different requirements – please see the Unboxed Deals FAQ below.
Please include the return reference (the RRN number at the top of your email) in or on the outside of the parcel so that we can easily identify your return.
3. Courier collection
Our couriers will contact you within 1 to 2 business days after you have logged your return, to arrange the collection.
4. Return to the Takealot Cape Town warehouse
If you’ve selected to return your product to the Takealot Cape Town warehouse yourself you can do so to the following address:
Block B,
Montague Park Business Estate,
Topaz Boulevard (off Koeberg Road)
Montague Gardens,
7441
Please first log your request on the website or app and select to return the product yourself before going to the Takealot Cape Town warehouse.
4. Exchange or replacement / account credited
Once your returned product has been validated by Takealot’s quality team, your account will be credited, unless you have requested a replacement or an exchange.
Once your Takealot account has been credited, you can use the credit towards other purchase on the website.
Alternatively, once you have received confirmation that your account has been credited, you can request a refund instead of the credit.
Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account, and payment by Discovery Miles or eBucks will be refunded to your Discovery Miles or eBucks account.
If you’re returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.
If you have used a
Gift Voucher or
Promotional Coupon on an order from which you are returning one or more products, please refer to our terms and conditions
here for more information on how these credits and refunds will be processed.
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