Samsung Galaxy A5 whatsapp problem

[The_Mowgs]

My wife received the above mentioned phone and installed all her apps etc. Now when the screen is locked no whatsapp message will come through but as soon as the screen lock button is pressed the whatsapp messages are delivered.

I think I have checked all the settings but not sure if I am missing something. Does someone perhaps know how to fix this?

 

[Viva]

Sounds like some power-saving setting is disabling the data connections as soon as the phone sleeps. So this is not a whatsapp problem, whatsapp is just best at bringing the issue to your attention.

Either this is a setting in the phone settings, or someone installed an app with power-saving options. This might include an anti-virus program, a data-monitoring app, or something along those lines.

 

[The_Mowgs]

Sounds like some power-saving setting is disabling the data connections as soon as the phone sleeps. So this is not a whatsapp problem, whatsapp is just best at bringing the issue to your attention.

Either this is a setting in the phone settings, or someone installed an app with power-saving options. This might include an anti-virus program, a data-monitoring app, or something along those lines.

I did install onova on the phone so will delete it and monitor the behaviour thanks.