Samsung I7 Laptop Shutdown Issue

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saa044

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I have a I7 Samsung laptop with built in Ati 7660 Gpu. My problem started last week. When I play games my laptop will shut down. The fan is not on at full speed during this process. I must also add that I formatted my system roughly a month ago and used a app called snappy driver installer, which found all the latest drivers for my laptop and installed them. My theory is that a driver for the cpu or motherboard is causing this issue. Can anyone with knowledge please give me some input as to what else it can be?
 
I must also add that I did blow out the dust a bit, but could not see any from the outside.
 
better to get/google a maintenance manual for your laptop, so that you can see how to get to the internals ( usually just a case of removing the keyboard)

Once there you should be able to clean any dust on either the CPU of GFX inlets.

if all else fails, cooling pad did the trick for me :)
 
Neo_X said:
better to get/google a maintenance manual for your laptop, so that you can see how to get to the internals ( usually just a case of removing the keyboard)

Once there you should be able to clean any dust on either the CPU of GFX inlets.

if all else fails, cooling pad did the trick for me :)
Click to expand...

Cool, thanks I will try that a bit. Just after the drivers updated the pc was a LOT faster, why I thought it could be a driver issue maybe. But dust makes more sense. :)
 
I would stay away from third party applications that install drivers on your system. Generally the only drivers that you NEED to update are you GPU drivers. Even if you want to update all your drivers, rather use the vendor website and download them manually. This way you can be sure you have the right drivers installed, and you don't have a program messing around in places where it could harm.

I'd uninstall that application and do a clean install of all your hardware drivers. Then have a look at the list below.

Here are the general issues that would cause system shutdown while playing games:

1.) Heat - the system will shut down if a component is dangerously hot. Ensure your laptop is free of dust clogging up fans. You can install a hardware monitoring application to keep an eye on your temperatures.
2.) Faulty Drivers - Especially display libraries. Reinstalling drivers from the vendor's website will fix this. (technically a BSOD but the result is the same)
3.) Faulty Hardware - Especially RAM. When games are loaded into RAM there is a greater chance of using a faulty memory address. This would cause a shutdown (technically a BSOD but the result is the same). You can run an application called Memtest. This application will test all your memory and let you know if there are issues.

If your system is under warrenty, have a look at sending it back to your supplier for testing.

Hope that helps!
 
Glingfram said:
I would stay away from third party applications that install drivers on your system. Generally the only drivers that you NEED to update are you GPU drivers. Even if you want to update all your drivers, rather use the vendor website and download them manually. This way you can be sure you have the right drivers installed, and you don't have a program messing around in places where it could harm.

I'd uninstall that application and do a clean install of all your hardware drivers. Then have a look at the list below.

Here are the general issues that would cause system shutdown while playing games:

1.) Heat - the system will shut down if a component is dangerously hot. Ensure your laptop is free of dust clogging up fans. You can install a hardware monitoring application to keep an eye on your temperatures.
2.) Faulty Drivers - Especially display libraries. Reinstalling drivers from the vendor's website will fix this. (technically a BSOD but the result is the same)
3.) Faulty Hardware - Especially RAM. When games are loaded into RAM there is a greater chance of using a faulty memory address. This would cause a shutdown (technically a BSOD but the result is the same). You can run an application called Memtest. This application will test all your memory and let you know if there are issues.

If your system is under warrenty, have a look at sending it back to your supplier for testing.

Hope that helps!
Click to expand...

Cool thanks a lot. I am going to start with uninstalling the app first with the drivers it loaded and take it from there.
 
You say that your fan is not at full speed when this happens. Is it ever at full speed? Could be a faulty fan.
 
balky said:
You say that your fan is not at full speed when this happens. Is it ever at full speed? Could be a faulty fan.
Click to expand...

When the laptop shuts down and I start it up again it goes to full speed for a couple of seconds. The odd thing is I had way more fan noise before I did driver updates, just to isolate the driver now that is causing the issue. I'm thinking CPU driver. But sigh, in the end a format will most probably solve this, bleh. All those Steam and Origin downloads I have to do again haha.
 
saa044 said:
When the laptop shuts down and I start it up again it goes to full speed for a couple of seconds. The odd thing is I had way more fan noise before I did driver updates, just to isolate the driver now that is causing the issue. I'm thinking CPU driver. But sigh, in the end a format will most probably solve this, bleh. All those Steam and Origin downloads I have to do again haha.
Click to expand...
I'm no expert, but I would be surprised if a driver could affect the fan.
 
saa044 said:
used a app called snappy driver installer, which found all the latest drivers for my laptop and installed them.
Click to expand...

Well that's a possible reason for your problems, always get the official drivers from the manufactures website. Programs such as that usually install incompatible drivers.
 
I has similar issues with a notebook and it ended up being dust/fluff that had restricted the airflow through the heatsink.

It was not possible to see or clear this from the outside, the notebook had to be opened, and the heatsink removed, cleaned and re-seated.
 
Jola said:
I has similar issues with a notebook and it ended up being dust/fluff that had restricted the airflow through the heatsink.

It was not possible to see or clear this from the outside, the notebook had to be opened, and the heatsink removed, cleaned and re-seated.
Click to expand...

Yeah looks like that would be my solution in the end.
 
Glingfram said:
I would stay away from third party applications that install drivers on your system. Generally the only drivers that you NEED to update are you GPU drivers. Even if you want to update all your drivers, rather use the vendor website and download them manually. This way you can be sure you have the right drivers installed, and you don't have a program messing around in places where it could harm.


Hope that helps!
Click to expand...


have to agree with that - vendor drivers is much better controlled. even if it is a few years old, it will still handle the current operating systems released at the same time as the laptop for a long time to come.
GFX cards can be sourced directly from the supplier ( Intel/ Nvidia)
 
saa044 said:
When the laptop shuts down and I start it up again it goes to full speed for a couple of seconds. The odd thing is I had way more fan noise before I did driver updates, just to isolate the driver now that is causing the issue. I'm thinking CPU driver. But sigh, in the end a format will most probably solve this, bleh. All those Steam and Origin downloads I have to do again haha.
Click to expand...

I got a nifty app written by a guy from another forum for the Origin games. PM me if you want to try it out.
 
Well I got almost 2 hours in of BattleField 3, I used this method today and looks like it helped. It helped with my old Dell Vostro also so pretty happy.
 
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