Samsung S5 Contract issues

[Connor13]

Hi all
Does anyone have an e mail address or a contact number for someone with authority at Vodacom ?

It is a long story ,but involves an upgrade on the S5 and Vodacom's so called get a Free Gear 2 promotion .
I had left it and cancelled the upgrade after shocking service and them refusing to give me the Gear 2 claiming its only for new contracts not renewals when No where does it state this at all .

So I told them I am taking my business elsewhere and started the process of cancelling 5 lines and looking into porting to Telkom . Got a call then from another consultant asking why I wanted to cancel and leave etc etc after being with them for 14 years . So I then told them the issue re the S5 + free Gear and mentioned that I had seen someone else get the offer . They then questioned my integrity and basically told me im telling lies ! So naturally this has now become personal for me and I want to now pursue this matter further but the consultant refuses to give me someone higher up's name,number or e mail , in fact I was told they don't have out going e mail facilities to Customers !

Honestly I am shocked , I am a pretty easy going guy ,but for them to have questioned both mine and my wife's integrity well im not prepared to let it go now ,especially since we have been with them now for like 14 years and I pay them a small fortune every month .

If you do have any advice or direct contact no's please feel free to drop me a PM with them .

 

[Gulio]

Pretty sure the gear 2 was for new contracts only, I read it the S5 thread earlier this week.

 

[Connor13]

Pretty sure the gear 2 was for new contracts only, I read it the S5 thread earlier this week.

Hi there
its a bit more involved than that , but short story is it was never advertised at as new contracts only and we also have a member here that managed to get the deal on an upgrade .
They have caught many a customer as I see the complaints have been rolling in on facebook and twitter .

 

[pcdoc]

Hi all
Does anyone have an e mail address or a contact number for someone with authority at Vodacom ?

It is a long story ,but involves an upgrade on the S5 and Vodacom's so called get a Free Gear 2 promotion .
I had left it and cancelled the upgrade after shocking service and them refusing to give me the Gear 2 claiming its only for new contracts not renewals when No where does it state this at all .

So I told them I am taking my business elsewhere and started the process of cancelling 5 lines and looking into porting to Telkom . Got a call then from another consultant asking why I wanted to cancel and leave etc etc after being with them for 16 years . So I then told them the issue re the S5 + free Gear and mentioned that I had seen someone else get the offer . They then questioned my integrity and basically told me im telling lies ! So naturally this has now become personal for me and I want to now pursue this matter further but the consultant refuses to give me someone higher up's name,number or e mail , in fact I was told they don't have out going e mail facilities to Customers !

Honestly I am shocked , I am a pretty easy going guy ,but for them to have questioned both mine and my wife's integrity well im not prepared to let it go now ,especially since we have been with them now for like 14 years and I pay them a small fortune every month .
If you do have any advice or direct contact no's please feel free to drop me a PM with them .

Both Voda & MTN do not care what you do I have been a Client of MTN for fifteen years. I will also be buying an S5.
Either from Cell C to Telkom who both offer far better deal;s. At this point in time Telkom has the best deal on the S5.
The only way to improve their service is if enough people port to Cell C & Telkom.

 

[kingrob]

Both Voda & MTN do not care what you do I have been a Client of MTN for fifteen years. I will also be buying an S5.
Either from Cell C to Telkom who both offer far better deal;s. At this point in time Telkom has the best deal on the S5.
The only way to improve their service is if enough people port to Cell C & Telkom.

The funny thing is that when you port to Telkom Mobile, you can roam on MTN's network to your heart's content, without having to deal with eMTyN.

 

[johnnysims]

Both Voda & MTN do not care what you do I have been a Client of MTN for fifteen years. I will also be buying an S5.
Either from Cell C to Telkom who both offer far better deal;s. At this point in time Telkom has the best deal on the S5.
The only way to improve their service is if enough people port to Cell C & Telkom.

Totally agree.. Vodacom does just what they want.