Leera Mangena
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- Jun 23, 2026
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DO NOT BUY SAMSUNG TVs. This company is unscrupulous, bottom-line driven, and has zero regard for producing enduring, good-quality products. They sell premium-priced televisions as "reliable innovations" while knowingly pushing out defective units and abandoning customers once the short manufacturer warranty expires. My experience proves Samsung prioritises profits over people.
I bought a brand-new Samsung 70" SMART UHDTV (Barcode: 08806090363542) from Makro on 7 August 2021. From day one, the picture quality was substandard, but the real nightmare began soon after:
May 2022 (9 months old): Complete power failure – TV would not switch on. Samsung replaced the screen under warranty.
December 2022: Green lines and strikes across the screen – another major failure. They replaced the motherboard & screen once again, but Samsung's own technicians admitted the repeated issues pointed to underlying factory defects and advised me to demand a full replacement if problems continued.
2025: Yet another screen failure with purple lines and strikes. This was effectively the third screen replacement needed.
2026: The TV has now suffered a second complete power failure – it is completely dead and will not switch on at all.
That's three screen changes and two total power failures in under five years on a so-called premium UHDTV. For comparison, my mother's Samsung 65" UHD TV has run flawlessly for 9 years, and my twin sister's models for 8 and 5 years respectively. Clearly, Samsung is capable of making durable products – they just choose not to when it affects their bottom line.
I documented everything, provided all proof of purchase and repair history, and repeatedly begged Samsung for a simple replacement or refund. Their response? Cold refusal. In December 2025 they disingenuously claimed the TV was "out of warranty" while completely ignoring the repair history, their technicians' own advice, and the obvious latent factory defect. They offered only paid repairs on a unit that has never worked properly.
This is not customer service – this is corporate greed at its worst. Samsung knows this TV was defective from the factory but would rather string loyal customers along with endless, ineffective repairs than honour basic quality standards. They don't care about durability, reliability, or the frustration and financial loss inflicted on hardworking South African families. It's all about maximising profits by minimising accountability.
Warning to everyone: If you value your money and sanity, stay far away from Samsung TVs. Buy from a brand that actually stands behind its products instead of this unscrupulous company that treats customers as disposable once the sale is made. Samsung has permanently lost my trust and that of my entire family. I am now I have escalated to the Consumer Goods and Services Ombudsman and will pursue every available consumer right under the Consumer Protection Act.
Never again
I bought a brand-new Samsung 70" SMART UHDTV (Barcode: 08806090363542) from Makro on 7 August 2021. From day one, the picture quality was substandard, but the real nightmare began soon after:
May 2022 (9 months old): Complete power failure – TV would not switch on. Samsung replaced the screen under warranty.
December 2022: Green lines and strikes across the screen – another major failure. They replaced the motherboard & screen once again, but Samsung's own technicians admitted the repeated issues pointed to underlying factory defects and advised me to demand a full replacement if problems continued.
2025: Yet another screen failure with purple lines and strikes. This was effectively the third screen replacement needed.
2026: The TV has now suffered a second complete power failure – it is completely dead and will not switch on at all.
That's three screen changes and two total power failures in under five years on a so-called premium UHDTV. For comparison, my mother's Samsung 65" UHD TV has run flawlessly for 9 years, and my twin sister's models for 8 and 5 years respectively. Clearly, Samsung is capable of making durable products – they just choose not to when it affects their bottom line.
I documented everything, provided all proof of purchase and repair history, and repeatedly begged Samsung for a simple replacement or refund. Their response? Cold refusal. In December 2025 they disingenuously claimed the TV was "out of warranty" while completely ignoring the repair history, their technicians' own advice, and the obvious latent factory defect. They offered only paid repairs on a unit that has never worked properly.
This is not customer service – this is corporate greed at its worst. Samsung knows this TV was defective from the factory but would rather string loyal customers along with endless, ineffective repairs than honour basic quality standards. They don't care about durability, reliability, or the frustration and financial loss inflicted on hardworking South African families. It's all about maximising profits by minimising accountability.
Warning to everyone: If you value your money and sanity, stay far away from Samsung TVs. Buy from a brand that actually stands behind its products instead of this unscrupulous company that treats customers as disposable once the sale is made. Samsung has permanently lost my trust and that of my entire family. I am now I have escalated to the Consumer Goods and Services Ombudsman and will pursue every available consumer right under the Consumer Protection Act.
Never again
