Jola
Honorary Master
Ok, so I have tried to be a good boy, and have paid my e-tolls every month, in cash, as I refuse to link my bank accounts/credit cards to their systems. Sometimes I don't get around to it, and skip a month, and then I have to pay more the next month as I lose some discounts.
In general it has been working ok, and as I don't travel on the e-toll roads a lot (I try to avoid them), so I usually pay between R100 and R200 per month.
Suddenly, from last month, the wheels have fallen off completely, and I have been getting "massive" bills. I have investigated, and it doesn't appear to be as simple as other vehicles with my registration plates, it just seems as if their accounting system has collapsed completely. I looked at the last statement this morning, and it was just unintelligible, with random transfers, and debits and credits everywhere. Also seems as if they have reversed all of my historical payments.
My best explanation is that someone took their toddler to work and let them loose on one of the computers that they use for the accounting system.
Oh, and the lady at the SANRAL office says that I am not the first one to complain about this.
BTW, I have an accounting background, but cannot make head or tail out of this mess, I really cannot see how anyone at SANRAL can fix this.
I have had previous problems, for example when they started deducting money for a MAC truck with a completely different number plate from my account, supposedly as a Toyota Corolla that I had at the time.
I must say, with this accounting disaster, I cannot in good faith recommend that anyone pays anything to SANRAL, they really don't seem to have any idea of what they are doing. Irrespective of the other issues, ie is it the right thing to do or not.
In general it has been working ok, and as I don't travel on the e-toll roads a lot (I try to avoid them), so I usually pay between R100 and R200 per month.
Suddenly, from last month, the wheels have fallen off completely, and I have been getting "massive" bills. I have investigated, and it doesn't appear to be as simple as other vehicles with my registration plates, it just seems as if their accounting system has collapsed completely. I looked at the last statement this morning, and it was just unintelligible, with random transfers, and debits and credits everywhere. Also seems as if they have reversed all of my historical payments.
My best explanation is that someone took their toddler to work and let them loose on one of the computers that they use for the accounting system.
Oh, and the lady at the SANRAL office says that I am not the first one to complain about this.
BTW, I have an accounting background, but cannot make head or tail out of this mess, I really cannot see how anyone at SANRAL can fix this.
I have had previous problems, for example when they started deducting money for a MAC truck with a completely different number plate from my account, supposedly as a Toyota Corolla that I had at the time.
I must say, with this accounting disaster, I cannot in good faith recommend that anyone pays anything to SANRAL, they really don't seem to have any idea of what they are doing. Irrespective of the other issues, ie is it the right thing to do or not.
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