SAOL Maths 101

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Ja, I was one that didn't get the mail, waited a few days and then PM'd marko and then finally got it.

That whole situation shows just how disorganised they are.

To quote myself from the pm:
"I find it shows a supreme act of incompitence when a ISP doesn't/isn't able to e-mail all its subscribers, the billing adress is after all the place the price increase notice should be sent too, cause thats where the person that pays it would probably be at."
 
Are we not all potential clients here Marko? I found my current ISP here and this forum was a good source of information. As a businessman I would never address people the way that you have whether it was here on a forum or in the public sector, I would have done irreperable damage to my company. It really costs nothing to be courteous. Your company is in the public eye and it should be able to accept criticism, how will you ever be able to improve your service if you never receive any criticism
 
Vio said:
SAOL are amateurs. I mean I had an account with them for 3 months and they didn't debit my account. Just by chance I noticed that their debits weren’t going off. So I contacted them and afaik someone had “forgotten” too set the flag on my account right. Then they proceeded too try and make as if it’s my problem to pay them after they stuffed up. REALY SWAK. Save yourself the trouble guys if you want an ISP account get a IS account or a Telkom account or both.

Oh as a side note it took them half and hour to pick up the phone.
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Thanks for the info on your sig. I've joined two of them;)
 
firefly550 said:
Are we not all potential clients here Marko? I found my current ISP here and this forum was a good source of information. As a businessman I would never address people the way that you have whether it was here on a forum or in the public sector, I would have done irreperable damage to my company. It really costs nothing to be courteous. Your company is in the public eye and it should be able to accept criticism, how will you ever be able to improve your service if you never receive any criticism
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Thank you Firefly550, I can take critisism as well as the next guy, and I do think there are more advantages to this forum than disadvantages.

I seem to be having a problem getting my point across to those that don't want to hear my side of the story, which is not being agressive, rude , or discurteous. I have tried to explain my view points, and have not had much help here, so, I am officially retiring from MyAdsl, to save us all further grief. Good luck to each and every one of you, and may you find what you are looking for.

Regards:rolleyes:
 
[email protected] said:
Thank you Firefly550, I can take critisism as well as the next guy, and I do think there are more advantages to this forum than disadvantages.

I seem to be having a problem getting my point across to those that don't want to hear my side of the story, which is not being agressive, rude , or discurteous. I have tried to explain my view points, and have not had much help here, so, I am officially retiring from MyAdsl, to save us all further grief. Good luck to each and every one of you, and may you find what you are looking for.

Regards:rolleyes:
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Not exactly the way to go about it Marko. I cleared up this thread with the intention of giving everybody a 2nd chance and now you hang in the towel. Consumers 0. Business 0. Hardly win-win situation.

I suggest you stay and help YOUR customers.

Regards
Antowan
 
well said Antowan.

I have to chirp in though, that I dont understand what the marko poster is about. There's a customer with a problem/query, and allegedly marko is part of the company that the customer is having a problem/query about.
So whats the hold up?

Help the customer and fix the problem/answer the query as it is - as its seen by the customer (who's paying the company money, after all.)
Anything else is irrelevant. We all have issues, but there's no room for personal issues when someones paying you money for a service, and has a query or a problem. Business isn't school where customers have to stand at attention and 'ask nicely' in order to get their issues, problems or queries attended to.
 
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[email protected] said:
Thank you Firefly550, I can take critisism as well as the next guy, and I do think there are more advantages to this forum than disadvantages.

I seem to be having a problem getting my point across to those that don't want to hear my side of the story, which is not being agressive, rude , or discurteous. I have tried to explain my view points, and have not had much help here, so, I am officially retiring from MyAdsl, to save us all further grief. Good luck to each and every one of you, and may you find what you are looking for.

Regards:rolleyes:
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Marko leaving the forum does not resolve the issue. I think an apology would though with cap in hand and staying here to maybe find a way to resolve the issues that some clients may have. It's only going to assist your company in the long run
 
"I have tried to explain my view points, and have not had much help here.."

I always thought if you're running a business and want to be successful - the only 'viewpoint' you should have, is:

*How can I do my best to give the customer whatever they want, so that they're happy and keep giving me money - regardless of my personal thoughts about them - so I can keep making a profit.*
 
[email protected] said:
Thank you Firefly550, I can take critisism as well as the next guy, and I do think there are more advantages to this forum than disadvantages.

I seem to be having a problem getting my point across to those that don't want to hear my side of the story, which is not being agressive, rude , or discurteous. I have tried to explain my view points, and have not had much help here, so, I am officially retiring from MyAdsl, to save us all further grief. Good luck to each and every one of you, and may you find what you are looking for.

Regards:rolleyes:
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Hey looks like we may have a sequel to this:D

st3ve tab browses firefox to www.hellopeter.com

barmey! barmey! barmey!
 
you guys really provoke each other. for no reason..try speaking to the isp people with a bit of respect...just because you are clients, it doesnt mean you own them.. I know its just a forum but there are real people behind these keyboards so dont act like monkeys in zoo, flingin your poop all over the place and then make antowan clean it up..
 
AS much as i'd like to continue pointing finger... lets drop this issue allready, so Marco can calm down and talk nicely to everybody and help them with their problems, maybe then my torrent will go faster - BIG please??? :D
 
Marko isn't a rep for SAOL guys. So his words should be seen as that of a normal forumite and not the official SAOL position. This thread is now closed in order to prevent any further misunderstandings.

Please start a new thread related to this topic's technical matters. I ask that any SAOL people on the forum please assist the forumite with his query.

Thanks so much
Antowan
 
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