SARS - EFT payment reference not being accepted

1am7h30n3

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Hoping someone has some ideas on this. I'm helping (trying) someone pay their SARS efiling assessment amount.

They tried the method where you request the payment on the efiling website and then look for it under the mybills section of standard bank internet banking website, but the payment request never came even a week after submitting the request through efiling.

Then I suggested they try to rather just do it via normal EFT payment. I found this information https://www.sars.gov.za/individuals/how-do-i-pay/make-a-payment/ which says:
"Payment may be made via the internet banking facilities by simply using the standard drop-down listing of pre-loaded beneficiary IDs provided by the bank. All SARS beneficiary IDs are prefixed with the naming convention “SARS- ”. All internet payments must be correctly referenced to ensure that SARS is able to identify your payment and correctly allocate it to your account. You will not be able to make a payment if your reference is incorrect. The following banks support this method:ABSA, AlBaraka, Access Bank (previously Grobank), Capitec, Discovery Bank, FNB, Grindrod Bank, HSBC, Investec, JP Morgan, Mercantile Bank, Nedbank and Standard Bank."

They bank with standard bank, using the android app, they go to pay -> business directory and search for SARS. I told them to choose the option for "SARS-ITA-ASSESSED TAX" because that sounds like the correct option to me.

This is where it all goes wrong. They try to fill in the "their reference" section, and have tried their tax number and the PRN number and with either of those numbers entered, the field goes red and it will not accept the reference number.

What reference number are you supposed to use when paying via EFT? The website helpfully says "correctly referenced" well yes, but what should the reference be?

Any advice appreciated.
 
Pull a statement of account from e-filing (from a PC with Adobe installed - download it and view in Adobe). The payment reference number will be listed at the bottom of the statement
 
You can get a statement of account when viewing the last tax return and clicking on Request Historic Notice
 
The payment reference will usually be something like this

TAXNUMBERT00000000
 
Pull a statement of account from e-filing (from a PC with Adobe installed - download it and view in Adobe). The payment reference number will be listed at the bottom of the statement
Thank you so much. I followed the steps myself first to familiarize myself before passing the information along. Turned out my statement of account showed me owing interest of R113.36, so I said great, let me pay it and I followed all the steps and it worked perfectly, will pass the information along to the person I'm helping.
 
Thank you so much. I followed the steps myself first to familiarize myself before passing the information along. Turned out my statement of account showed me owing interest of R113.36, so I said great, let me pay it and I followed all the steps and it worked perfectly, will pass the information along to the person I'm helping.
My bill is the standard R4,000 per hour rate. I'll email it
 
Ja... Dont forget all the zeros at the end of the PRN or it wont go through.
Good catch, I suspect that was the problem. It failed again this morning and when I read the screenshot reference I counted one 0 short. When we fixed it then it worked.
 
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