http://www.busrep.co.za/index.php?fSectionId=553&fArticleId=3005579
The international boom in broadband, internet communications and cellphones has meant that more technicians are needed to install and maintain these systems. But Telkom, before it came late to the broadband market, shed nearly half of its 64 000-strong workforce, among them a core of highly skilled workers.
"Now the company is finding that it does not have enough staff to cope and is having to outsource where it can, while trying to lure back staff it has already paid off," says Sithebe.
This has also meant delays, customer frustration and a slide into potential illegality by the Telkom monopoly.
"Telkom is certainly guilty of misrepresentation by contractually promising to deliver a service by a certain date and then not doing so," says Neville Rubin honorary professor of law at the University of Cape Town (UCT).
But Telkom, obviously working on the assumption that delivery dates would be met, bills customers in advance of them receiving the service for which they are already paying. "Quite simply, that is theft," says Rubin who cancelled his ADSL contract with Telkom earlier this month because of installation delays.